Changing Information Retrieval Behaviours: An Empirical Investigation of Users' Cognitive Processes in the Choice of Location-based Services

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    The introduction of smartphones and the accompanying profusion of mobile data services have had a profound effect on individuals' lives. One of the most influential service categories is location-based services (LBS). Based on insights from behavioural decision-making, a conceptual framework is developed to analyse individuals' decisions to use LBS, focusing on the cognitive processes involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options, or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes individuals' behaviours towards accessing location-related information.
    Original languageEnglish
    JournalEuropean Journal of Information Systems
    Volume23
    Issue number5
    Pages (from-to)513-528
    ISSN0960-085X
    DOIs
    Publication statusPublished - 2014

    Keywords

    • Smartphone
    • Location-based services
    • User behaviour
    • Behavioural decision-making

    Cite this

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    title = "Changing Information Retrieval Behaviours: An Empirical Investigation of Users' Cognitive Processes in the Choice of Location-based Services",
    abstract = "The introduction of smartphones and the accompanying profusion of mobile data services have had a profound effect on individuals' lives. One of the most influential service categories is location-based services (LBS). Based on insights from behavioural decision-making, a conceptual framework is developed to analyse individuals' decisions to use LBS, focusing on the cognitive processes involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options, or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes individuals' behaviours towards accessing location-related information.",
    keywords = "Smartphones, Location-based services, User behaviour, Behavioural decision-making, Smartphone, Location-based services, User behaviour, Behavioural decision-making",
    author = "Constantiou, {Ioanna D.} and Christiane Lehrer and Thomas Hess",
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    AU - Hess, Thomas

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