TY - JOUR
T1 - Changing Information Retrieval Behaviours
T2 - An Empirical Investigation of Users' Cognitive Processes in the Choice of Location-based Services
AU - Constantiou, Ioanna D.
AU - Lehrer, Christiane
AU - Hess, Thomas
PY - 2014
Y1 - 2014
N2 - The introduction of smartphones and the accompanying profusion of mobile data services have had a profound effect on individuals' lives. One of the most influential service categories is location-based services (LBS). Based on insights from behavioural decision-making, a conceptual framework is developed to analyse individuals' decisions to use LBS, focusing on the cognitive processes involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options, or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes individuals' behaviours towards accessing location-related information.
AB - The introduction of smartphones and the accompanying profusion of mobile data services have had a profound effect on individuals' lives. One of the most influential service categories is location-based services (LBS). Based on insights from behavioural decision-making, a conceptual framework is developed to analyse individuals' decisions to use LBS, focusing on the cognitive processes involved in the decision-making. Our research is based on two studies. First, we investigate the use of LBS through semi-structured interviews of smartphone users. Second, we explore daily LBS use through a study based on diaries. The findings highlight that the decision to use LBS can be described by either a comparative mode based on the value of LBS in relation to other available options, or an intuitive mode in which past experiences trigger the use of heuristics. These modes in turn have positive influences on the continuance of LBS use and indicate changes in individuals' information retrieval behaviours in everyday life. In particular, the distinct value dimension of LBS in specific contexts of use changes individuals' behaviours towards accessing location-related information.
KW - Smartphones
KW - Location-based services
KW - User behaviour
KW - Behavioural decision-making
KW - Smartphone
KW - Location-based services
KW - User behaviour
KW - Behavioural decision-making
U2 - 10.1057/ejis.2014.12
DO - 10.1057/ejis.2014.12
M3 - Journal article
SN - 0960-085X
VL - 23
SP - 513
EP - 528
JO - European Journal of Information Systems
JF - European Journal of Information Systems
IS - 5
ER -