Case 13: Kundeklager som strategisk ressource for virksomheden

Research output: Chapter in Book/Report/Conference proceedingReport chapterCommunication

Original languageDanish
Title of host publicationSamfundsrelevant forskning på CBS : 14 udvalgte cases
Place of PublicationFrederiksberg
PublisherCopenhagen Business School, CBS
Publication date2014
Pages42-43
Publication statusPublished - 2014

Bibliographical note

Excerpt from report made for CBS by Operate A/S for dissemination use.

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