Caring at a Distance: A Model of Business Care, Trust and Displaced Responsibility

Claudia Eger, Caroline Scarles, Graham Miller

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

This paper advances an ethic of care for sustainable tourism. The study develops an original business care model that captures the dynamic interrelationships between care, responsibility and trust in corporate philanthropy. The model provides a novel perspective on how responsible business practices are formed across distance by shedding light on the different layers of responsibility and trust that characterize business–stakeholder relationships. The model is evaluated using the example of tour operators’ engagement in the Education for All project in Morocco. Findings show that tour operators’ commitment to caring at a distance becomes part of shared, displaced and performed articulations of responsibility. While performed responsibility acknowledges the embodiment of care, displaced responsibility shifts the responsibility to select, perform and/or oversee acts of care to stakeholders in destinations. Shared responsibility requires attention to the ways in which meanings and practices of care are co-constructed in corporate philanthropy with trust functioning as a central driver of these processes.
This paper advances an ethic of care for sustainable tourism. The study develops an original business care model that captures the dynamic interrelationships between care, responsibility and trust in corporate philanthropy. The model provides a novel perspective on how responsible business practices are formed across distance by shedding light on the different layers of responsibility and trust that characterize business–stakeholder relationships. The model is evaluated using the example of tour operators’ engagement in the Education for All project in Morocco. Findings show that tour operators’ commitment to caring at a distance becomes part of shared, displaced and performed articulations of responsibility. While performed responsibility acknowledges the embodiment of care, displaced responsibility shifts the responsibility to select, perform and/or oversee acts of care to stakeholders in destinations. Shared responsibility requires attention to the ways in which meanings and practices of care are co-constructed in corporate philanthropy with trust functioning as a central driver of these processes.
LanguageEnglish
JournalJournal of Sustainable Tourism
Number of pages18
ISSN0966-9582
DOIs
StatePublished - 14 Jan 2019

Bibliographical note

Epub ahead of print. Published online: 14. January 2019

Keywords

  • Business–stakeholder relations
  • Corporate philanthropy
  • Ethic of care
  • Responsibility
  • Tour operators
  • Trust

Cite this

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Caring at a Distance : A Model of Business Care, Trust and Displaced Responsibility. / Eger, Claudia; Scarles, Caroline; Miller, Graham.

In: Journal of Sustainable Tourism, 14.01.2019.

Research output: Contribution to journalJournal articleResearchpeer-review

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