Abstract
Do user populations differ systematically in the way they express and rate sentiment? We use large collections of Danish and U.S. reviews to investigate this question, and we find evidence of important systematic differences: first, positive ratings are far more common in the U.S. data than in the Danish data. Second, Danish reviewers tend to under-rate their own positive reviews compared to U.S. reviewers. This has potentially far-reaching implications for the interpretation of user ratings, the use of which has exploded in recent years.
| Original language | English |
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| Title of host publication | ECIS 2014 Proceedings |
| Editors | Michel Avital, Jan Marco Leimeister, Ulrike Schultze |
| Number of pages | 12 |
| Place of Publication | Atlanta, GA |
| Publisher | Association for Information Systems. AIS Electronic Library (AISeL) |
| Publication date | 2014 |
| ISBN (Print) | 9780991556700 |
| Publication status | Published - 2014 |
| Event | 22nd European Conference on Information Systems, ECIS 2014: Digital Work, Digital Life - David Intercontinental Hotel, Tel Aviv, Israel Duration: 9 Jun 2014 → 11 Jun 2014 Conference number: 22 http://ecis2014.eu/ |
Conference
| Conference | 22nd European Conference on Information Systems, ECIS 2014 |
|---|---|
| Number | 22 |
| Location | David Intercontinental Hotel |
| Country/Territory | Israel |
| City | Tel Aviv |
| Period | 09/06/2014 → 11/06/2014 |
| Internet address |
| Series | Proceedings of the European Conference on Information Systems |
|---|---|
| ISSN | 0000-0034 |