Can (A)I Do This for You?: Exploring the Impact of Psychological Distance and AI-attitude on Task Delegation

Marvin Braun; Maike Greve; Till Ole Diesterhöft; Lutz M. Kolbe

Can (A)I Do This for You? Exploring the Impact of Psychological Distance and AI-attitude on Task Delegation

Marvin Braun
, Maike Greve
, Till Ole Diesterhöft
, Lutz M. Kolbe

University of Göttingen

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Artificial intelligence (AI) creates a new frontier of information systems, ready to be utilized by organizations. However, AI is yet to be implemented across workplaces to automate tasks and to save costs. A crucial success factor to achieve this, is the correct delegation of tasks to AI by considering the individual fit of humans, tasks, and AI. Previous literature focused on tasks' characteristics that influence the delegation decision. We argue that the effect of personal factors, such as the own involvement in the task (psychological distance) and a person's attitude towards AI affect the delegation as well. We examined these effects during an experiment (n=211). Our results indicate both factors strongly affect the predictors of AI task delegation. Our findings underline the importance of underlying personal factors for the decision and imply that the persons deciding whether a task shall be delegated to AI or not should be carefully chosen.

Original language	English
Title of host publication	28th Americas Conference on Information Systems, AMCIS 2022
Number of pages	10
Publisher	Association for Information Systems
Publication date	2022
ISBN (Electronic)	9781958200001
Publication status	Published - 2022
Externally published	Yes
Event	28th Americas Conference on Information Systems, AMCIS 2022 - Minneapolis, United States Duration: 10 Aug 2022 → 14 Aug 2022 Conference number: 28 https://amcis2022.aisconferences.org/

Conference

Conference	28th Americas Conference on Information Systems, AMCIS 2022
Number	28
Country/Territory	United States
City	Minneapolis
Period	10/08/2022 → 14/08/2022
Internet address	https://amcis2022.aisconferences.org/

Keywords

Artificial Intelligence
Organizational Context
Outsourcing
Psychological Distance

Access to Document

https://aisel.aisnet.org/amcis2022/core/core/4/Licence: Unspecified

Handle.net

Persistent link

Cite this

@inproceedings{46149c903ca949edbd8fc20dc66cd30c,

title = "Can (A)I Do This for You?: Exploring the Impact of Psychological Distance and AI-attitude on Task Delegation",

abstract = "Artificial intelligence (AI) creates a new frontier of information systems, ready to be utilized by organizations. However, AI is yet to be implemented across workplaces to automate tasks and to save costs. A crucial success factor to achieve this, is the correct delegation of tasks to AI by considering the individual fit of humans, tasks, and AI. Previous literature focused on tasks' characteristics that influence the delegation decision. We argue that the effect of personal factors, such as the own involvement in the task (psychological distance) and a person's attitude towards AI affect the delegation as well. We examined these effects during an experiment (n=211). Our results indicate both factors strongly affect the predictors of AI task delegation. Our findings underline the importance of underlying personal factors for the decision and imply that the persons deciding whether a task shall be delegated to AI or not should be carefully chosen.",

keywords = "Artificial Intelligence, Organizational Context, Outsourcing, Psychological Distance, Artificial Intelligence, Organizational Context, Psychological Distance, Outsourcing",

author = "Marvin Braun and Maike Greve and Diesterh{\"o}ft, \{Till Ole\} and Kolbe, \{Lutz M.\}",

year = "2022",

language = "English",

booktitle = "28th Americas Conference on Information Systems, AMCIS 2022",

publisher = "Association for Information Systems",

address = "United States",

note = "28th Americas Conference on Information Systems, AMCIS 2022 ; Conference date: 10-08-2022 Through 14-08-2022",

url = "https://amcis2022.aisconferences.org/",

}

Braun, M, Greve, M, Diesterhöft, TO & Kolbe, LM 2022, Can (A)I Do This for You? Exploring the Impact of Psychological Distance and AI-attitude on Task Delegation. in 28th Americas Conference on Information Systems, AMCIS 2022. Association for Information Systems, 28th Americas Conference on Information Systems, AMCIS 2022, Minneapolis, Minnesota, United States, 10/08/2022. <https://aisel.aisnet.org/amcis2022/core/core/4/>

Can (A)I Do This for You? Exploring the Impact of Psychological Distance and AI-attitude on Task Delegation. / Braun, Marvin; Greve, Maike; Diesterhöft, Till Ole et al.
28th Americas Conference on Information Systems, AMCIS 2022. Association for Information Systems, 2022.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Can (A)I Do This for You?

T2 - 28th Americas Conference on Information Systems, AMCIS 2022

AU - Braun, Marvin

AU - Greve, Maike

AU - Diesterhöft, Till Ole

AU - Kolbe, Lutz M.

N1 - Conference code: 28

PY - 2022

Y1 - 2022

N2 - Artificial intelligence (AI) creates a new frontier of information systems, ready to be utilized by organizations. However, AI is yet to be implemented across workplaces to automate tasks and to save costs. A crucial success factor to achieve this, is the correct delegation of tasks to AI by considering the individual fit of humans, tasks, and AI. Previous literature focused on tasks' characteristics that influence the delegation decision. We argue that the effect of personal factors, such as the own involvement in the task (psychological distance) and a person's attitude towards AI affect the delegation as well. We examined these effects during an experiment (n=211). Our results indicate both factors strongly affect the predictors of AI task delegation. Our findings underline the importance of underlying personal factors for the decision and imply that the persons deciding whether a task shall be delegated to AI or not should be carefully chosen.

AB - Artificial intelligence (AI) creates a new frontier of information systems, ready to be utilized by organizations. However, AI is yet to be implemented across workplaces to automate tasks and to save costs. A crucial success factor to achieve this, is the correct delegation of tasks to AI by considering the individual fit of humans, tasks, and AI. Previous literature focused on tasks' characteristics that influence the delegation decision. We argue that the effect of personal factors, such as the own involvement in the task (psychological distance) and a person's attitude towards AI affect the delegation as well. We examined these effects during an experiment (n=211). Our results indicate both factors strongly affect the predictors of AI task delegation. Our findings underline the importance of underlying personal factors for the decision and imply that the persons deciding whether a task shall be delegated to AI or not should be carefully chosen.

KW - Artificial Intelligence

KW - Organizational Context

KW - Outsourcing

KW - Psychological Distance

KW - Artificial Intelligence

KW - Organizational Context

KW - Psychological Distance

KW - Outsourcing

M3 - Article in proceedings

AN - SCOPUS:85192528302

BT - 28th Americas Conference on Information Systems, AMCIS 2022

PB - Association for Information Systems

Y2 - 10 August 2022 through 14 August 2022

ER -