Bridging the Conceptual Divide on International Knowledge-Intensive services: The 4C framework

Peter D. Ørberg Jensen, Kristin Brandl, Andrew Jones, Patrik Ström

Research output: Contribution to conferencePaperResearchpeer-review


With the increasing importance of services and especially knowledge-intensive services in the contemporary global business environment, it is imperative to understand service characteristics. However, a unified understanding of international services, is still missing. Thus, we develop a conceptual framework that identifies the characteristics of the services, based on three major research challenges identified by reviewing the fields of international business, economic geography, urban-regional science, and service management. The framework consists of four interconnected service characteristic components, i.e. connectivity, configuration, collaboration, and creation of value. We use an EU public policy illustrative case to exemplify the international applicability of the framework.
Original languageEnglish
Publication date2020
Number of pages30
Publication statusPublished - 2020
EventAIB 2020 Annual Meeting Online - , WWW
Duration: 1 Jul 20209 Jul 2020
Conference number: 62


ConferenceAIB 2020 Annual Meeting Online
Internet address


  • International services
  • Business-to-business services
  • Economic geography
  • International business
  • Service management

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