Digital customer engagement, for example, has blurred organizational boundaries, giving rise to practices such as open innovation, social question-and-answer sites, and crowdfunding. More recently, the influx of wearable technologies and smart devices has set in motion a migration of digital activities into the analog space. These devices bring new capabilities, some of which are incremental extensions of existing systems, others of which are radically and profoundly new.
|Journal||Cutter Business Technology Journal|
|Number of pages||6|
|Publication status||Published - 2015|