Balanced Scorecard

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Published first in 1992 by Robert Kaplan and David Norton, the balanced scorecard (BSC) is used to translate strategy into operations via reporting systems that in addition to financial information also provide nonfinancial, yet numerical, information. Its purpose has developed over time, but generally it is concerned with translating wordy strategy statements into numerical reports so that strategies can be executed well. The BSC translates vision and strategy into four perspectives: the learning and growth perspective, the internal business process perspective, the customer perspective, and the financial perspective.
Original languageEnglish
Title of host publicationInternational Encyclopedia of Organization Studies, Volume 1
EditorsStewart R. Clegg, James R. Bailey
Number of pages2
Place of PublicationThousand Oaks, CA
PublisherSAGE Publications
Publication date2006
Article number34
ISBN (Print)978142915151
Publication statusPublished - 2006

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