Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation

Izabel Cvetkovic; Maren Gierlich-Joas; Navid Tavanapour; Nicole Debowski-Weimann; Eva A. C. Bittner

Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation

Izabel Cvetkovic, Maren Gierlich-Joas, Navid Tavanapour, Nicole Debowski-Weimann, Eva A. C. Bittner

Department of Digitalization

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group

Original language	English
Title of host publication	Proceedings of the 44th International Conference on Information Systems (ICIS 2023) : Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies
Number of pages	17
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2023
Article number	2402
ISBN (Electronic)	9781713893622
Publication status	Published - 2023
Event	The 44rd International Conference on Information Systems: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, India Duration: 10 Dec 2023 → 13 Dec 2023 Conference number: 44 https://icis2023.aisconferences.org/

Conference

Conference	The 44rd International Conference on Information Systems
Number	44
Country/Territory	India
City	Hyderabad
Period	10/12/2023 → 13/12/2023
Internet address	https://icis2023.aisconferences.org/

Series	Proceedings of the International Conference on Information Systems
ISSN	0000-0033

Keywords

Augmentation
Conversational agents
Facilitation
Human-AI collaboration

Access to Document

https://aisel.aisnet.org/icis2023/techandfow/techandfow/13/Licence: Unspecified

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Cite this

Cvetkovic, I., Gierlich-Joas, M., Tavanapour, N., Debowski-Weimann, N., & Bittner, E. A. C. (2023). Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. In Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies Article 2402 Association for Information Systems. AIS Electronic Library (AISeL). https://aisel.aisnet.org/icis2023/techandfow/techandfow/13/

Cvetkovic, Izabel ; Gierlich-Joas, Maren ; Tavanapour, Navid et al. / Augmented Facilitation : Designing a Multi-modal Conversational Agent for Group Ideation. Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2023. (Proceedings of the International Conference on Information Systems).

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abstract = "Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group",

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publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

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Cvetkovic, I, Gierlich-Joas, M, Tavanapour, N, Debowski-Weimann, N & Bittner, EAC 2023, Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. in Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies., 2402, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, The 44rd International Conference on Information Systems, Hyderabad, India, 10/12/2023. <https://aisel.aisnet.org/icis2023/techandfow/techandfow/13/>

Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. / Cvetkovic, Izabel; Gierlich-Joas, Maren; Tavanapour, Navid et al.
Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2023. 2402 (Proceedings of the International Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AU - Cvetkovic, Izabel

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AB - Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group

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KW - Conversational agents

KW - Facilitation

KW - Human-AI collaboration

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KW - Conversational agents

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KW - Human-AI collaboration

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Cvetkovic I, Gierlich-Joas M, Tavanapour N, Debowski-Weimann N, Bittner EAC. Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation. In Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2023. 2402. (Proceedings of the International Conference on Information Systems).