Augmented Facilitation: Designing a Multi-modal Conversational Agent for Group Ideation

Izabel Cvetkovic, Maren Gierlich-Joas, Navid Tavanapour, Nicole Debowski-Weimann, Eva A. C. Bittner

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Human facilitators face the challenge to structure and collect relevant insights from collaborative creative work sessions, which can suffer if they face a high workload. Hence, for effective value co-creation in organizational ideation we suggest an facilitation augmentation with a conversational agent (CA). CAs have the ability to support respective collaborative work by documenting and analyzing unstructured data. Following the design science research paradigm, and based on the literature about facilitation and human-AI collaboration, we derive design principles to develop a CA prototype that collects ideas from a group ideation session and displays them back in a structured (multi-modal) manner. We evaluate the CA by conducting four focus groups. Key findings show that the CA successfully distills and enriches information. Our study contributes to understanding the role of CA in augmenting facilitation and it provides guidance for practice on how to integrate these technologies in group
Original languageEnglish
Title of host publicationProceedings of the 44th International Conference on Information Systems (ICIS 2023) : Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies
Number of pages17
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2023
Article number2402
Publication statusPublished - 2023
EventThe 44rd International Conference on Information Systems: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, India
Duration: 10 Dec 202313 Dec 2023
Conference number: 44


ConferenceThe 44rd International Conference on Information Systems
Internet address
SeriesProceedings of the International Conference on Information Systems


  • Augmentation
  • Conversational agents
  • Facilitation
  • Human-AI collaboration

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