Assembling Homo Qualitus: Medical Professionalism in the Age of Quality

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Abstract

Discourse of quality has increasingly moved or multiplied from professional medical enclosures into public policies and reforms of healthcare systems since the mid-1990s. This paper offers an approach to the study of medical work that accounts for the significance of this movement. More specifically, it documents the relations between the discourse of quality and an assemblage of diverse elements (doctrines, devices and affects), and the construction of a new idealized image of the healthcare worker, homo qualitus, in the UK National Health Service (NHS). This worker is shown to be surrounded and equipped to speak a particular kind of quantitative, systemic and patient-centred language of quality, to engage in continual experimentation and tests of change, and to become an enthusiastic champion of the quality improvement agenda. Thus, it is a healthcare worker distinguished in relation not to tasks, jurisdictions, or classical professional skills, but to her individual characteristics of enthusiasm, engagement, and entrepreneurialism. These characteristics challenge, recombine, and reconstitute the distinctions – such as the classic professional- managerial analytical grid – upon which studies of medical work have historically relied.
Original languageEnglish
Title of host publicationAcademy of Management Proceedings 2019
EditorsGuclu Atinc
Number of pages1
Place of PublicationBriarcliff Manor, NY
PublisherAcademy of Management
Publication date2019
DOIs
Publication statusPublished - 2019
EventThe Academy of Management Annual Meeting 2019: Understanding the Inclusive Organization - Boston, United States
Duration: 9 Aug 201913 Aug 2019
Conference number: 79
http://aom.org/annualmeeting/

Conference

ConferenceThe Academy of Management Annual Meeting 2019
Number79
CountryUnited States
CityBoston
Period09/08/201913/08/2019
Internet address
SeriesAcademy of Management Proceedings
ISSN2151-6561

Cite this

Pflueger, D., & Pedersen, K. Z. (2019). Assembling Homo Qualitus: Medical Professionalism in the Age of Quality. In G. Atinc (Ed.), Academy of Management Proceedings 2019 Academy of Management. Academy of Management Proceedings https://doi.org/10.5465/AMBPP.2019.15128abstract