Artificial Intelligence and Public Healthcare Service Innovation: A Service Ecosystem Perspective

Tara Qian Sun, Rony Medaglia

Research output: Contribution to conferencePaperResearchpeer-review

Abstract

Public healthcare ecosystems are complex networks of diverse actors that are subject to pressures to innovate, also a result of technological advancements. Artificial Intelligence (AI), in particular, has the potential to transform the way hospitals, doctors, patients, government agencies, and IT providers cocreate value in a healthcare ecosystem. Adopting a ServiceDominant (S-D) logic perspective, we present part of an ongoing doctoral project that focuses on the role of shared worldview of technology in service cocreation. Using the lens of Technology Frames of Reference (TFR) theory, we investigate how different actors frame the cognitive assistant IBM Watson used in a healthcare service ecosystem in China for decision-making in the treatment of cancer patients. Drawing on preliminary findings, we present a tentative research model that links technology framing to value cocreation and to service innovation, and provide inputs for further research.
Original languageEnglish
Publication date2017
Number of pages14
Publication statusPublished - 2017
EventThe 40th Information Systems Research Conference in Scandinavia, IRIS 2017: Joint IRIS / SCIS Conference 2017 - Østfold University College, Halden, Norway
Duration: 6 Aug 20179 Aug 2017
Conference number: 40
https://blogg.hiof.no/iris2017/

Conference

ConferenceThe 40th Information Systems Research Conference in Scandinavia, IRIS 2017
Number40
LocationØstfold University College
CountryNorway
CityHalden
Period06/08/201709/08/2017
OtherThe 8th Scandinavian Conference on Information Systems (SCIS8) will be held in parallell, sharing program, venue, social events and keynotes with IRIS40.
Internet address

Bibliographical note

CBS Library does not have access to the material

Keywords

  • Healthcare
  • Artificial intelligence
  • Service-dominant logic
  • Technological frames of reference

Cite this

Sun, T. Q., & Medaglia, R. (2017). Artificial Intelligence and Public Healthcare Service Innovation: A Service Ecosystem Perspective. Paper presented at The 40th Information Systems Research Conference in Scandinavia, IRIS 2017, Halden, Norway.
Sun, Tara Qian ; Medaglia, Rony. / Artificial Intelligence and Public Healthcare Service Innovation : A Service Ecosystem Perspective. Paper presented at The 40th Information Systems Research Conference in Scandinavia, IRIS 2017, Halden, Norway.14 p.
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Sun, TQ & Medaglia, R 2017, 'Artificial Intelligence and Public Healthcare Service Innovation: A Service Ecosystem Perspective' Paper presented at, Halden, Norway, 06/08/2017 - 09/08/2017, .

Artificial Intelligence and Public Healthcare Service Innovation : A Service Ecosystem Perspective. / Sun, Tara Qian; Medaglia, Rony.

2017. Paper presented at The 40th Information Systems Research Conference in Scandinavia, IRIS 2017, Halden, Norway.

Research output: Contribution to conferencePaperResearchpeer-review

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Sun TQ, Medaglia R. Artificial Intelligence and Public Healthcare Service Innovation: A Service Ecosystem Perspective. 2017. Paper presented at The 40th Information Systems Research Conference in Scandinavia, IRIS 2017, Halden, Norway.