Appropriation of Information Systems: Using Cognitive Mapping for Eliciting Users' Sensemaking

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    This paper explores the use of cognitive mapping for eliciting users' sensemaking during information system (IS) appropriation. Despite the potential usefulness of sensemaking, few studies in IS research use it as a theoretical lens to address IS appropriation. A possible reason for this may be that sensemaking does not easily lend itself to be used in practice. We introduce cognitive mapping as a way to elicit users' sensemaking and illustrate its value by reporting on findings from an empirical study of the introduction of an Electronic Patient Record (EPR) system. The contribution of the paper is threefold: first, our findings demonstrate cognitive mapping's use for eliciting users' sensemaking during IS appropriation. Second, our findings illustrate how cognitive mapping can be used as a dynamic approach facilitating collective negotiation of meaning. Third, we contribute with a thorough discussion of the epistemological and methodological assumptions underlying cognitive mapping to ensure its validity and trustworthiness.
    Original languageEnglish
    Title of host publicationICIS 2008 Proceedings
    Number of pages17
    Place of PublicationAtlanta, GA
    PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
    Publication date2008
    Article number164
    Publication statusPublished - 2008
    EventTwenty Ninth International Conference on Information systems (ICIS) - Paris, France
    Duration: 14 Dec 200817 Dec 2008
    Conference number: 29


    ConferenceTwenty Ninth International Conference on Information systems (ICIS)

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