Application of Network Analysis for Characterizing Service Modularity

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Abstract

The purpose of this paper is to explore the potential of the application of network analytical techniques to identify and characterize modularity of service processes. Services can be conceptualized as systems of interrelated components which can be decomposed in order to achieve a modular design. The paper is based on a network theory perspective to the quantification and visualization of service process architectures. Metrics are considered in order to evaluate their usefulness for academics and practitioners interested in understanding service system design. The paper suggests a number of metrics of importance for evaluating components and their interrelationships in service systems.
Original languageEnglish
Title of host publicationProceedings of the 4th World Conference of Production & Operations Management
EditorsPeter Dirk Van Donk, René De Koster, Sander De Leeuw, Jan Fransoo, Jack Van der Veen
Number of pages10
Place of PublicationBrussels
PublisherEUROMA, European Operations Management Association
Publication date2012
ISBN (Print)9789491621000
Publication statusPublished - 2012
EventThe 4th World Conference on Production & Operations Management, P&OM 2012 / The 19th International Annual EurOMA Conference 2012: Serving the World - University of Amsterdam, Amsterdam, Netherlands
Duration: 1 Jul 20125 Jul 2012
Conference number: 4
http://www.pom2012.org

Conference

ConferenceThe 4th World Conference on Production & Operations Management, P&OM 2012 / The 19th International Annual EurOMA Conference 2012
Number4
LocationUniversity of Amsterdam
CountryNetherlands
CityAmsterdam
Period01/07/201205/07/2012
SponsorEuropean Operations Management Association , Production and Operations Management Society. , Japanese Operations Management and Strategy Association
Internet address

Bibliographical note

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Cite this

Frandsen, T. (2012). Application of Network Analysis for Characterizing Service Modularity. In P. D. Van Donk, R. De Koster, S. De Leeuw, J. Fransoo, & J. Van der Veen (Eds.), Proceedings of the 4th World Conference of Production & Operations Management Brussels: EUROMA, European Operations Management Association.