Abstract
Purpose: The purpose of this paper is to explore whether there is a link between retrospective and prospective sensemaking by analyzing metaphors of past and potential future changes.
Design/methodology/approach: The article draws on interview data from employees, team managers and middle managers at an IT department of a Nordic bank.
Findings: The study found that organizational members' sensemaking of changes in the past were characterized by trivializing metaphors. In contrast, future-oriented sensemaking of potential changes were characterized by emotionally charged metaphors of uncertainty, war and the End, indicating that the organizational members anticipating a gloomier future.
Research limitations/implications: These findings might be limited to the organizational context of an IT department of a bank with IT professionals having an urge for control and sharing a history of a financial sector changing dramatically the last decade.
Originality/value: This article contributes to the emerging field of future-oriented sensemaking by showing what characterize past and future-oriented sensemaking of changes at a bank. Further, the paper contributes with an empirical study unpacking how organizational members anticipate an undesired future which might not be grounded in retrospective sensemaking.
Design/methodology/approach: The article draws on interview data from employees, team managers and middle managers at an IT department of a Nordic bank.
Findings: The study found that organizational members' sensemaking of changes in the past were characterized by trivializing metaphors. In contrast, future-oriented sensemaking of potential changes were characterized by emotionally charged metaphors of uncertainty, war and the End, indicating that the organizational members anticipating a gloomier future.
Research limitations/implications: These findings might be limited to the organizational context of an IT department of a bank with IT professionals having an urge for control and sharing a history of a financial sector changing dramatically the last decade.
Originality/value: This article contributes to the emerging field of future-oriented sensemaking by showing what characterize past and future-oriented sensemaking of changes at a bank. Further, the paper contributes with an empirical study unpacking how organizational members anticipate an undesired future which might not be grounded in retrospective sensemaking.
| Original language | English |
|---|---|
| Journal | Journal of Organizational Change Management |
| Volume | 33 |
| Issue number | 7 |
| Pages (from-to) | 1401-1415 |
| Number of pages | 15 |
| ISSN | 0953-4814 |
| DOIs | |
| Publication status | Published - 2020 |
Bibliographical note
Published online: 21 July 2020.Keywords
- Organizational change
- Emotions
- Metaphors
- Bank
- Future perfect tense
- Prospective sensemaking