@article{181fe0d0dd0c11db84f6000ea68e967b,
title = "Analysing customer satisfaction data: A comparison of regression and artificial neural networks",
keywords = "Kvantitative metoder, Regressionsanalyser, Neurale netv{\ae}rk, Kundeservice, Kundetilfredshed",
author = "Lars Gr{\o}nholdt and Anne Martensen",
year = "2005",
language = "English",
volume = "47",
pages = "121--130",
journal = "International Journal of Market Research",
issn = "1470-7853",
publisher = "SAGE Publications",
number = "2",
}