Abstract
| Original language | English |
|---|---|
| Title of host publication | ECIS 2011 Proceedings |
| Number of pages | 12 |
| Place of Publication | Atlanta, GA |
| Publisher | Association for Information Systems. AIS Electronic Library (AISeL) |
| Publication date | 2011 |
| Chapter | Paper 13 |
| Publication status | Published - 2011 |
| Externally published | Yes |
| Event | The 19th European Conferencen on Information Systems (ECIS) 2011: ICT and Sustainable Service Development - Helsinki, Finland Duration: 9 Jun 2011 → 11 Jun 2011 Conference number: 19 http://www.ecis2011.fi/ |
Conference
| Conference | The 19th European Conferencen on Information Systems (ECIS) 2011 |
|---|---|
| Number | 19 |
| Country | Finland |
| City | Helsinki |
| Period | 09/06/2011 → 11/06/2011 |
| Internet address |
Cite this
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Affect and Materiality in Enterprise Systems Usage : Setting the Stage for User Experience. / Stein, Mari-Klara; Galliers, Robert D.
ECIS 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
TY - GEN
T1 - Affect and Materiality in Enterprise Systems Usage
T2 - Setting the Stage for User Experience
AU - Stein, Mari-Klara
AU - Galliers, Robert D.
PY - 2011
Y1 - 2011
N2 - Drawing on the fields of organisational theory, information systems and human-computer interaction, this paper proposes a novel perspective for studying information systems usage by individuals in organisations – in this case, in the back office of a major US-based accounting firm. By conceptualising usage as a holistic user experience – a situated and temporally emergent inseparable mesh of behaviour, bodily movements, perception, cognition and affect – the researcher can avoid misleading reductionism and the overly simplistic reasoning of technological or social determinism. To demonstrate empirically the value of this perspective, the paper focuses on the intertwining of two aspects commonly ignored in prior information systems literature – the affective and the material. Building on Pickering’s (1993) “mangle of practice”, and on the literatures on moods (Bless and Fiedler, 2006), identity (Ashforth and Mael, 1989) and sociomateriality (Orlikowski, 2010), the entanglement of human identity, affective states and enterprise systems materiality is examined, based on observational and interview data. The findings suggest that adopting this theoretical perspective facilitates understanding of the complex, situated nature of enterprise systems usage.
AB - Drawing on the fields of organisational theory, information systems and human-computer interaction, this paper proposes a novel perspective for studying information systems usage by individuals in organisations – in this case, in the back office of a major US-based accounting firm. By conceptualising usage as a holistic user experience – a situated and temporally emergent inseparable mesh of behaviour, bodily movements, perception, cognition and affect – the researcher can avoid misleading reductionism and the overly simplistic reasoning of technological or social determinism. To demonstrate empirically the value of this perspective, the paper focuses on the intertwining of two aspects commonly ignored in prior information systems literature – the affective and the material. Building on Pickering’s (1993) “mangle of practice”, and on the literatures on moods (Bless and Fiedler, 2006), identity (Ashforth and Mael, 1989) and sociomateriality (Orlikowski, 2010), the entanglement of human identity, affective states and enterprise systems materiality is examined, based on observational and interview data. The findings suggest that adopting this theoretical perspective facilitates understanding of the complex, situated nature of enterprise systems usage.
KW - Enterprise Systems Usage
KW - User Experience
KW - Disposition
KW - Sociomateriality
KW - Mangle of Practice
KW - Identiy
KW - InteImpretative Field Research
M3 - Article in proceedings
BT - ECIS 2011 Proceedings
PB - Association for Information Systems. AIS Electronic Library (AISeL)
CY - Atlanta, GA
ER -