Affect and Materiality in Enterprise Systems Usage: Setting the Stage for User Experience

Mari-Klara Stein, Robert D. Galliers

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Drawing on the fields of organisational theory, information systems and human-computer interaction, this paper proposes a novel perspective for studying information systems usage by individuals in organisations – in this case, in the back office of a major US-based accounting firm. By conceptualising usage as a holistic user experience – a situated and temporally emergent inseparable mesh of behaviour, bodily movements, perception, cognition and affect – the researcher can avoid misleading reductionism and the overly simplistic reasoning of technological or social determinism. To demonstrate empirically the value of this perspective, the paper focuses on the intertwining of two aspects commonly ignored in prior information systems literature – the affective and the material. Building on Pickering’s (1993) “mangle of practice”, and on the literatures on moods (Bless and Fiedler, 2006), identity (Ashforth and Mael, 1989) and sociomateriality (Orlikowski, 2010), the entanglement of human identity, affective states and enterprise systems materiality is examined, based on observational and interview data. The findings suggest that adopting this theoretical perspective facilitates understanding of the complex, situated nature of enterprise systems usage.
Drawing on the fields of organisational theory, information systems and human-computer interaction, this paper proposes a novel perspective for studying information systems usage by individuals in organisations – in this case, in the back office of a major US-based accounting firm. By conceptualising usage as a holistic user experience – a situated and temporally emergent inseparable mesh of behaviour, bodily movements, perception, cognition and affect – the researcher can avoid misleading reductionism and the overly simplistic reasoning of technological or social determinism. To demonstrate empirically the value of this perspective, the paper focuses on the intertwining of two aspects commonly ignored in prior information systems literature – the affective and the material. Building on Pickering’s (1993) “mangle of practice”, and on the literatures on moods (Bless and Fiedler, 2006), identity (Ashforth and Mael, 1989) and sociomateriality (Orlikowski, 2010), the entanglement of human identity, affective states and enterprise systems materiality is examined, based on observational and interview data. The findings suggest that adopting this theoretical perspective facilitates understanding of the complex, situated nature of enterprise systems usage.
LanguageEnglish
Title of host publicationECIS 2011 Proceedings
Number of pages12
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Date2011
ChapterPaper 13
StatePublished - 2011
Externally publishedYes
EventThe 19th European Conferencen on Information Systems (ECIS) 2011: ICT and Sustainable Service Development - Helsinki, Finland
Duration: 9 Jun 201111 Jun 2011
Conference number: 19
http://www.ecis2011.fi/

Conference

ConferenceThe 19th European Conferencen on Information Systems (ECIS) 2011
Number19
CountryFinland
CityHelsinki
Period09/06/201111/06/2011
Internet address

Keywords

    Cite this

    Stein, M-K., & Galliers, R. D. (2011). Affect and Materiality in Enterprise Systems Usage: Setting the Stage for User Experience. In ECIS 2011 Proceedings Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
    Stein, Mari-Klara ; Galliers, Robert D./ Affect and Materiality in Enterprise Systems Usage : Setting the Stage for User Experience. ECIS 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011.
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    title = "Affect and Materiality in Enterprise Systems Usage: Setting the Stage for User Experience",
    abstract = "Drawing on the fields of organisational theory, information systems and human-computer interaction, this paper proposes a novel perspective for studying information systems usage by individuals in organisations – in this case, in the back office of a major US-based accounting firm. By conceptualising usage as a holistic user experience – a situated and temporally emergent inseparable mesh of behaviour, bodily movements, perception, cognition and affect – the researcher can avoid misleading reductionism and the overly simplistic reasoning of technological or social determinism. To demonstrate empirically the value of this perspective, the paper focuses on the intertwining of two aspects commonly ignored in prior information systems literature – the affective and the material. Building on Pickering’s (1993) “mangle of practice”, and on the literatures on moods (Bless and Fiedler, 2006), identity (Ashforth and Mael, 1989) and sociomateriality (Orlikowski, 2010), the entanglement of human identity, affective states and enterprise systems materiality is examined, based on observational and interview data. The findings suggest that adopting this theoretical perspective facilitates understanding of the complex, situated nature of enterprise systems usage.",
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    Stein, M-K & Galliers, RD 2011, Affect and Materiality in Enterprise Systems Usage: Setting the Stage for User Experience. in ECIS 2011 Proceedings. Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Helsinki, Finland, 09/06/2011.

    Affect and Materiality in Enterprise Systems Usage : Setting the Stage for User Experience. / Stein, Mari-Klara; Galliers, Robert D.

    ECIS 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011.

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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    N2 - Drawing on the fields of organisational theory, information systems and human-computer interaction, this paper proposes a novel perspective for studying information systems usage by individuals in organisations – in this case, in the back office of a major US-based accounting firm. By conceptualising usage as a holistic user experience – a situated and temporally emergent inseparable mesh of behaviour, bodily movements, perception, cognition and affect – the researcher can avoid misleading reductionism and the overly simplistic reasoning of technological or social determinism. To demonstrate empirically the value of this perspective, the paper focuses on the intertwining of two aspects commonly ignored in prior information systems literature – the affective and the material. Building on Pickering’s (1993) “mangle of practice”, and on the literatures on moods (Bless and Fiedler, 2006), identity (Ashforth and Mael, 1989) and sociomateriality (Orlikowski, 2010), the entanglement of human identity, affective states and enterprise systems materiality is examined, based on observational and interview data. The findings suggest that adopting this theoretical perspective facilitates understanding of the complex, situated nature of enterprise systems usage.

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    Stein M-K, Galliers RD. Affect and Materiality in Enterprise Systems Usage: Setting the Stage for User Experience. In ECIS 2011 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2011.