Advanced Service Offshore Outsourcing: Exploring the Determinants of Capability Development in Emerging Market Firms

Kristin Brandl, Peter D. Ørberg Jensen, Manya Jaura Lind

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

We analyze the effect of offshored service task types on the development of capabilities in emerging market service provider firms. Using multiple case studies, we find that dependent on task interdependent service types, implying different client interactions (firm-external determinants), organizational capabilities are developed. More specifically, reciprocal task interdependent services generate human capital and management capabilities, while sequential task interdependent services generate organizational capital and management capabilities. Moreover, we find a relationship between the capabilities, where the deficient development of one capability can be mitigated by the development of another capability (firm-internal determinants). Grounded in organization and service production theory, the paper contributes to the thematic literature on service offshoring and literature on organizational capabilities, with a particular focus on emerging market firms.
We analyze the effect of offshored service task types on the development of capabilities in emerging market service provider firms. Using multiple case studies, we find that dependent on task interdependent service types, implying different client interactions (firm-external determinants), organizational capabilities are developed. More specifically, reciprocal task interdependent services generate human capital and management capabilities, while sequential task interdependent services generate organizational capital and management capabilities. Moreover, we find a relationship between the capabilities, where the deficient development of one capability can be mitigated by the development of another capability (firm-internal determinants). Grounded in organization and service production theory, the paper contributes to the thematic literature on service offshoring and literature on organizational capabilities, with a particular focus on emerging market firms.
LanguageEnglish
JournalGlobal Strategy Journal
Volume8
Issue number2
Pages324-350
Number of pages27
ISSN2042-5791
DOIs
StatePublished - May 2018

Bibliographical note

Published online: 30. January 2018

Keywords

  • Capability
  • Development
  • Emerging market firm
  • Offshoring
  • Organizational learning
  • Services

Cite this

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title = "Advanced Service Offshore Outsourcing: Exploring the Determinants of Capability Development in Emerging Market Firms",
abstract = "We analyze the effect of offshored service task types on the development of capabilities in emerging market service provider firms. Using multiple case studies, we find that dependent on task interdependent service types, implying different client interactions (firm-external determinants), organizational capabilities are developed. More specifically, reciprocal task interdependent services generate human capital and management capabilities, while sequential task interdependent services generate organizational capital and management capabilities. Moreover, we find a relationship between the capabilities, where the deficient development of one capability can be mitigated by the development of another capability (firm-internal determinants). Grounded in organization and service production theory, the paper contributes to the thematic literature on service offshoring and literature on organizational capabilities, with a particular focus on emerging market firms.",
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author = "Kristin Brandl and Jensen, {Peter D. {\O}rberg} and Lind, {Manya Jaura}",
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Advanced Service Offshore Outsourcing : Exploring the Determinants of Capability Development in Emerging Market Firms. / Brandl, Kristin; Jensen, Peter D. Ørberg ; Lind, Manya Jaura.

In: Global Strategy Journal, Vol. 8, No. 2, 05.2018, p. 324-350.

Research output: Contribution to journalJournal articleResearchpeer-review

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KW - Capability

KW - Development

KW - Emerging market firm

KW - Offshoring

KW - Organizational learning

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KW - Capability

KW - Development

KW - Emerging market firm

KW - Offshoring

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KW - Services

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