Abstract
customized and adaptive services.
| Original language | English |
|---|---|
| Publication date | 2016 |
| Number of pages | 5 |
| Publication status | Published - 2016 |
| Event | NordiCHI’16: The 9th Nordic Conference on Human-Computer Interaction - Göteborg, Sweden Duration: 23 Oct 2016 → 27 Oct 2016 Conference number: 9 http://www.nordichi2016.org/ |
Conference
| Conference | NordiCHI’16 |
|---|---|
| Number | 9 |
| Country | Sweden |
| City | Göteborg |
| Period | 23/10/2016 → 27/10/2016 |
| Internet address |
Keywords
- Multi-touchpoints
- User experience
- Service design
- Context-awareness
- Adaptive design
Cite this
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Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services : Context-awareness Might Work. / Qin, Xiangang; Law, Effie Lai-Chong; Clemmensen, Torkil.
2016. Paper presented at NordiCHI’16, Göteborg, Sweden.Research output: Contribution to conference › Paper › Research › peer-review
TY - CONF
T1 - Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services
T2 - Context-awareness Might Work
AU - Qin, Xiangang
AU - Law, Effie Lai-Chong
AU - Clemmensen, Torkil
PY - 2016
Y1 - 2016
N2 - The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.
AB - The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.
KW - Multi-touchpoints
KW - User experience
KW - Service design
KW - Context-awareness
KW - Adaptive design
KW - Multi-touchpoints
KW - User experience
KW - Service design
KW - Context-awareness
KW - Adaptive design
M3 - Paper
ER -