Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work

Xiangang Qin, Effie Lai-Chong Law, Torkil Clemmensen

    Research output: Contribution to conferencePaperResearchpeer-review

    Abstract

    The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
    customized and adaptive services.
    The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offer
    customized and adaptive services.

    Conference

    ConferenceNordiCHI’16
    Number9
    CountrySweden
    CityGöteborg
    Period23/10/201627/10/2016
    Internet address

    Keywords

    • Multi-touchpoints
    • User experience
    • Service design
    • Context-awareness
    • Adaptive design

    Cite this

    Qin, Xiangang ; Law, Effie Lai-Chong ; Clemmensen, Torkil. / Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services : Context-awareness Might Work. Paper presented at NordiCHI’16, Göteborg, Sweden.5 p.
    @conference{227a7852db274967a2d662f9cd8811db,
    title = "Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work",
    abstract = "The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.",
    keywords = "Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design, Multi-touchpoints, User experience, Service design, Context-awareness, Adaptive design",
    author = "Xiangang Qin and Law, {Effie Lai-Chong} and Torkil Clemmensen",
    year = "2016",
    language = "English",
    note = "null ; Conference date: 23-10-2016 Through 27-10-2016",
    url = "http://www.nordichi2016.org/",

    }

    Qin, X, Law, EL-C & Clemmensen, T 2016, 'Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services: Context-awareness Might Work' Paper presented at, Göteborg, Sweden, 23/10/2016 - 27/10/2016, .

    Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services : Context-awareness Might Work. / Qin, Xiangang; Law, Effie Lai-Chong; Clemmensen, Torkil.

    2016. Paper presented at NordiCHI’16, Göteborg, Sweden.

    Research output: Contribution to conferencePaperResearchpeer-review

    TY - CONF

    T1 - Addressing the Challenges of Multi-touchpoint Experience Design for Mobile Services

    T2 - Context-awareness Might Work

    AU - Qin,Xiangang

    AU - Law,Effie Lai-Chong

    AU - Clemmensen,Torkil

    PY - 2016

    Y1 - 2016

    N2 - The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.

    AB - The quality of user experience relies heavily on the consistence and integration of multiple touch points along the journey of purchasing and using mobile services. The challenges caused by fragmented and distributed touch points might be well tackled by providing context-awareness design (CAD). By analyzing the context of using mobile music services we come up with a framework of CAD. CAD can sense the differences of contexts behind multiple touch points, understand the meaning underneath, predict upcoming possible actions, give advice to users and offercustomized and adaptive services.

    KW - Multi-touchpoints

    KW - User experience

    KW - Service design

    KW - Context-awareness

    KW - Adaptive design

    KW - Multi-touchpoints

    KW - User experience

    KW - Service design

    KW - Context-awareness

    KW - Adaptive design

    M3 - Paper

    ER -