Adaptive Service Recovery Diagnostics

Torsten Ringberg, Glenn L. Christensen

Research output: Contribution to conferencePaperResearchpeer-review

Original languageEnglish
Publication date2008
Publication statusPublished - 2008
Externally publishedYes
EventAMA Winter Marketing Educators’ Conference 2008: AMA SERVSIG. Capitalizing on Customer Feedback: New Paradigms and Strategic Imperatives - Austin TX, United States
Duration: 15 Feb 200818 Feb 2008


ConferenceAMA Winter Marketing Educators’ Conference 2008
CountryUnited States
CityAustin TX

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Cite this

Ringberg, T., & Christensen, G. L. (2008). Adaptive Service Recovery Diagnostics. Paper presented at AMA Winter Marketing Educators’ Conference 2008, Austin TX, United States.