A Prediction Contest: The Sensing of Frontline Employees Against Executive Expectations

    Research output: Working paperResearch

    6 Downloads (Pure)

    Abstract

    The literature suggests that important strategic initiatives can derive from employees within the organization as they respond to needs and opportunities observed in daily operations. This seems to indicate that employees have a good sense of the firm’s operational capabilities observed through direct interactions with colleagues, customers and partners. Executives make their own judgments about the corporate capabilities from discussions with various managers, other executives and industry specialists. But the information gathered by executives may be qualitatively different from the conditions sensed by the employees. So, we arranged a contest between operational capabilities assessed by employees and executives and the relationship to subsequent firm performance. Based on more than 400 individual data points collected from two medium-sized organizations over a period of eighteen months, advanced distributed lag time-series analyses show that the sensing of front-line employees (surprisingly) is a better medium-term predictor of organizational performance than executive judgments. These results have implications for the way organizations set up their management information and communication structure.
    Original languageEnglish
    Place of PublicationFrederiksberg
    PublisherDjøf Forlag
    Number of pages50
    ISBN (Electronic)9788791815782
    Publication statusPublished - May 2012
    SeriesSMG Working Paper
    Number2

    Keywords

    • Dynamic Capabilities
    • Operational Capabilities
    • Performance Prediction
    • Strategic Response Capabilities

    Cite this

    Hallin, C. A., Andersen, T. J., & Tveterås, S. (2012). A Prediction Contest: The Sensing of Frontline Employees Against Executive Expectations. Frederiksberg: Djøf Forlag. SMG Working Paper, No. 2
    Hallin, Carina Antonia ; Andersen, Torben Juul ; Tveterås, Sigbjørn. / A Prediction Contest : The Sensing of Frontline Employees Against Executive Expectations. Frederiksberg : Djøf Forlag, 2012. (SMG Working Paper; No. 2).
    @techreport{96261c3533394f1081cc34103b5d3859,
    title = "A Prediction Contest: The Sensing of Frontline Employees Against Executive Expectations",
    abstract = "The literature suggests that important strategic initiatives can derive from employees within the organization as they respond to needs and opportunities observed in daily operations. This seems to indicate that employees have a good sense of the firm’s operational capabilities observed through direct interactions with colleagues, customers and partners. Executives make their own judgments about the corporate capabilities from discussions with various managers, other executives and industry specialists. But the information gathered by executives may be qualitatively different from the conditions sensed by the employees. So, we arranged a contest between operational capabilities assessed by employees and executives and the relationship to subsequent firm performance. Based on more than 400 individual data points collected from two medium-sized organizations over a period of eighteen months, advanced distributed lag time-series analyses show that the sensing of front-line employees (surprisingly) is a better medium-term predictor of organizational performance than executive judgments. These results have implications for the way organizations set up their management information and communication structure.",
    keywords = "Dynamic Capabilities, Operational Capabilities, Performance Prediction, Strategic Response Capabilities, Dynamic Capabilities, Interactive Management Controls, Operational Capabilities, Performance Prediction, Strategic Response Capabilities",
    author = "Hallin, {Carina Antonia} and Andersen, {Torben Juul} and Sigbj{\o}rn Tveter{\aa}s",
    year = "2012",
    month = "5",
    language = "English",
    series = "SMG Working Paper",
    publisher = "Dj{\o}f Forlag",
    number = "2",
    address = "Denmark",
    type = "WorkingPaper",
    institution = "Dj{\o}f Forlag",

    }

    A Prediction Contest : The Sensing of Frontline Employees Against Executive Expectations. / Hallin, Carina Antonia; Andersen, Torben Juul; Tveterås, Sigbjørn.

    Frederiksberg : Djøf Forlag, 2012.

    Research output: Working paperResearch

    TY - UNPB

    T1 - A Prediction Contest

    T2 - The Sensing of Frontline Employees Against Executive Expectations

    AU - Hallin, Carina Antonia

    AU - Andersen, Torben Juul

    AU - Tveterås, Sigbjørn

    PY - 2012/5

    Y1 - 2012/5

    N2 - The literature suggests that important strategic initiatives can derive from employees within the organization as they respond to needs and opportunities observed in daily operations. This seems to indicate that employees have a good sense of the firm’s operational capabilities observed through direct interactions with colleagues, customers and partners. Executives make their own judgments about the corporate capabilities from discussions with various managers, other executives and industry specialists. But the information gathered by executives may be qualitatively different from the conditions sensed by the employees. So, we arranged a contest between operational capabilities assessed by employees and executives and the relationship to subsequent firm performance. Based on more than 400 individual data points collected from two medium-sized organizations over a period of eighteen months, advanced distributed lag time-series analyses show that the sensing of front-line employees (surprisingly) is a better medium-term predictor of organizational performance than executive judgments. These results have implications for the way organizations set up their management information and communication structure.

    AB - The literature suggests that important strategic initiatives can derive from employees within the organization as they respond to needs and opportunities observed in daily operations. This seems to indicate that employees have a good sense of the firm’s operational capabilities observed through direct interactions with colleagues, customers and partners. Executives make their own judgments about the corporate capabilities from discussions with various managers, other executives and industry specialists. But the information gathered by executives may be qualitatively different from the conditions sensed by the employees. So, we arranged a contest between operational capabilities assessed by employees and executives and the relationship to subsequent firm performance. Based on more than 400 individual data points collected from two medium-sized organizations over a period of eighteen months, advanced distributed lag time-series analyses show that the sensing of front-line employees (surprisingly) is a better medium-term predictor of organizational performance than executive judgments. These results have implications for the way organizations set up their management information and communication structure.

    KW - Dynamic Capabilities

    KW - Operational Capabilities

    KW - Performance Prediction

    KW - Strategic Response Capabilities

    KW - Dynamic Capabilities

    KW - Interactive Management Controls

    KW - Operational Capabilities

    KW - Performance Prediction

    KW - Strategic Response Capabilities

    M3 - Working paper

    T3 - SMG Working Paper

    BT - A Prediction Contest

    PB - Djøf Forlag

    CY - Frederiksberg

    ER -