A Multidisciplinary Framework for International Service Activities

Peter D. Ørberg Jensen*, Kristin Brandl, Patrik Ström

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference abstract in proceedingsResearchpeer-review


While various fields have studied international services, a unified understanding of the services and their characteristics is missing. We identify the major challenges in international service characterization and proceed to develop an integrative conceptual framework. The 4C framework include four interconnected components of international service characteristics, i.e., connectivity of service actors to the environment, the configuration of service activities within organizational set-ups, collaborative interaction between service actors, and created value of the services. We contribute to international service literature with a unified conceptual framework to guide international service research across the fields of international business, economic geography, and service management.
Original languageEnglish
Title of host publicationProceedings of the 65th Annual Meeting of the Academy of International Business. AIB 2023 : International Business Resilience under Global Disruptions
EditorsKazuhiro Asakawa, Tunga Kiyak
Number of pages2
Place of PublicationEast Lansing, MI
PublisherAcademy of International Business
Publication date2023
Publication statusPublished - 2023
EventAIB 2023 Annual Meeting: International Business Resilience under Global Disruptions - SGH Warsaw School of Economics, Warsaw, Poland
Duration: 5 Jul 20239 Jul 2023
Conference number: 65


ConferenceAIB 2023 Annual Meeting
LocationSGH Warsaw School of Economics
Internet address
SeriesProceedings of the Annual Meeting of the Academy of International Business

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