A model of user satisfaction and loyalty in Danish libraries: A new strategic and benchmarking tool

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch

Original languageEnglish
Title of host publicationProceedings of QMOD 2002 Busan Conference : The 5th International Conference on Quality Management and Organisational development, Busan, Korea, 29-31 October 2002
Publication date2002
Pages346-358
Publication statusPublished - 2002
EventA model of user satisfaction and loyalty in Danish libraries -
Duration: 30 Jun 2010 → …

Conference

ConferenceA model of user satisfaction and loyalty in Danish libraries
Period30/06/2010 → …

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