A model of user satisfaction and loyalty in Danish libraries: A new strategic and benchmarking tool

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

Original language	English
Title of host publication	Proceedings of QMOD 2002 Busan Conference : The 5th International Conference on Quality Management and Organisational development, Busan, Korea, 29-31 October 2002
Publication date	2002
Pages	346-358
Publication status	Published - 2002
Event	A model of user satisfaction and loyalty in Danish libraries - Duration: 30 Jun 2010 → …

Conference	A model of user satisfaction and loyalty in Danish libraries
Period	30/06/2010 → …

Handle.net

@inproceedings{f84b0a10c02211db9769000ea68e967b,

title = "A model of user satisfaction and loyalty in Danish libraries: A new strategic and benchmarking tool",

keywords = "Brugerunders{\o}gelser, Biblioteker, Kundetilfredshed, Kundeloyalitet, Benchmarking, Virksomhedens strategi, Brugertilfredshed",

author = "Anne Martensen and Lars Gr{\o}nholdt",

note = "Opstilling: 658.901 mar L{\o}be nr.: 027523; A model of user satisfaction and loyalty in Danish libraries ; Conference date: 30-06-2010",

year = "2002",

language = "English",

pages = "346--358",

booktitle = "Proceedings of QMOD 2002 Busan Conference",

}

Martensen, A & Grønholdt, L 2002, A model of user satisfaction and loyalty in Danish libraries: A new strategic and benchmarking tool. in Proceedings of QMOD 2002 Busan Conference: The 5th International Conference on Quality Management and Organisational development, Busan, Korea, 29-31 October 2002. pp. 346-358, A model of user satisfaction and loyalty in Danish libraries, 30/06/2010.

A model of user satisfaction and loyalty in Danish libraries: A new strategic and benchmarking tool. / Martensen, Anne; Grønholdt, Lars.
Proceedings of QMOD 2002 Busan Conference: The 5th International Conference on Quality Management and Organisational development, Busan, Korea, 29-31 October 2002. 2002. p. 346-358.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

TY - GEN

T1 - A model of user satisfaction and loyalty in Danish libraries

T2 - A model of user satisfaction and loyalty in Danish libraries

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Opstilling: 658.901 mar Løbe nr.: 027523

PY - 2002

Y1 - 2002

KW - Brugerundersøgelser

KW - Biblioteker

KW - Kundetilfredshed

KW - Kundeloyalitet

KW - Benchmarking

KW - Virksomhedens strategi

KW - Brugertilfredshed

M3 - Article in proceedings

SP - 346

EP - 358

BT - Proceedings of QMOD 2002 Busan Conference

Y2 - 30 June 2010

ER -