@inproceedings{f9c722c0c02211db9769000ea68e967b,
title = "A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services",
keywords = "Kundetilfredshed, Resultatm{\aa}ling, Evaluering, Brugerunders{\o}gelser, Biblioteker, Danmark, Handelsh{\o}jskolens Bibliotek i K{\o}benhavn",
author = "Anne Martensen and Lars Gr{\o}nholdt",
note = "Opstilling: 658.901 mar L{\o}be nr.: 023359; A Library Performance Measurement and Management System ; Conference date: 30-06-2010",
year = "2002",
language = "English",
pages = "363--370",
editor = "{Neely et al.}, Andy",
booktitle = "Performance Measurement and Management 2002",
}