A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services

Anne Martensen; Lars Grønholdt

A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services

Department of Marketing

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

Original language	English
Title of host publication	Performance Measurement and Management 2002 : Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002
Editors	Andy Neely et al.
Publication date	2002
Pages	363-370
Publication status	Published - 2002
Event	A Library Performance Measurement and Management System - Duration: 30 Jun 2010 → …

Conference

Conference	A Library Performance Measurement and Management System
Period	30/06/2010 → …

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Cite this

Martensen, A., & Grønholdt, L. (2002). A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services. In A. Neely et al. (Ed.), Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002 (pp. 363-370)

Martensen, Anne ; Grønholdt, Lars. / A Library Performance Measurement and Management System : Modelling User Evaluations of Library Resources and Services. Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. editor / Andy Neely et al. 2002. pp. 363-370

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title = "A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services",

keywords = "Kundetilfredshed, Resultatm{\aa}ling, Evaluering, Brugerunders{\o}gelser, Biblioteker, Danmark, Handelsh{\o}jskolens Bibliotek i K{\o}benhavn",

author = "Anne Martensen and Lars Gr{\o}nholdt",

note = "Opstilling: 658.901 mar L{\o}be nr.: 023359; A Library Performance Measurement and Management System ; Conference date: 30-06-2010",

year = "2002",

language = "English",

pages = "363--370",

editor = "{Neely et al.}, Andy",

booktitle = "Performance Measurement and Management 2002",

}

Martensen, A & Grønholdt, L 2002, A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services. in A Neely et al. (ed.), Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. pp. 363-370, A Library Performance Measurement and Management System, 30/06/2010.

A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services. / Martensen, Anne; Grønholdt, Lars.
Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. ed. / Andy Neely et al. 2002. p. 363-370.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research

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T1 - A Library Performance Measurement and Management System

T2 - A Library Performance Measurement and Management System

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Opstilling: 658.901 mar Løbe nr.: 023359

PY - 2002

Y1 - 2002

KW - Kundetilfredshed

KW - Resultatmåling

KW - Evaluering

KW - Brugerundersøgelser

KW - Biblioteker

KW - Danmark

KW - Handelshøjskolens Bibliotek i København

M3 - Article in proceedings

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EP - 370

BT - Performance Measurement and Management 2002

A2 - Neely et al., Andy

Y2 - 30 June 2010

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Martensen A, Grønholdt L. A Library Performance Measurement and Management System: Modelling User Evaluations of Library Resources and Services. In Neely et al. A, editor, Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. 2002. p. 363-370