A Journey, not a Destination: A Synthesized Process of Digital Transformation

Christian Sciuk; Simon Engert; Maren Gierlich-Joas; Till Wagner; Thomas Hess

A Journey, not a Destination: A Synthesized Process of Digital Transformation

Christian Sciuk, Simon Engert, Maren Gierlich-Joas, Till Wagner, Thomas Hess

Department of Digitalization

Ludwig-Maximillians-Universität Munich

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Digital transformation (DT) continues to shake up firms and societies at large. Despite a growing number of studies covering a wide array of aspects of DT’s content, evidence of how DT unfolds in firms remains fragmented. Thus far, the literature has provided punctual insights into firms’ DT processes through single and multiple case studies. However, we lack a holistic understanding of the DT process. Adopting a qualitative meta-synthesis, we analyze 64 cases to inductively develop a DT process model depicting six phases (i.e., initiating, preparing, mobilizing, implementing, disseminating, and iterating). The process evolves on two levels—one rather sequential and one non-linear. We contribute to literature by introducing a synthesized process model tailored to DT’s complex nature. Besides, our model provides practitioners with a frame for assessing the progress of their DT journey and outlining a roadmap for their digital endeavor.

Original language	English
Title of host publication	Proceedings of the 44th International Conference on Information Systems (ICIS 2023) : Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies
Number of pages	17
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2023
Article number	1604
ISBN (Electronic)	9781713893622
Publication status	Published - 2023
Event	The 44rd International Conference on Information Systems: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, India Duration: 10 Dec 2023 → 13 Dec 2023 Conference number: 44 https://icis2023.aisconferences.org/

Conference

Conference	The 44rd International Conference on Information Systems
Number	44
Country/Territory	India
City	Hyderabad
Period	10/12/2023 → 13/12/2023
Internet address	https://icis2023.aisconferences.org/

Series	Proceedings of the International Conference on Information Systems
ISSN	0000-0033

Keywords

Digital transformation
Process model
Organizational change
Qualitative meta-synthesis

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https://aisel.aisnet.org/icis2023/diginnoventren/diginnoventren/18Licence: Unspecified

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Cite this

Sciuk, C., Engert, S., Gierlich-Joas, M., Wagner, T., & Hess, T. (2023). A Journey, not a Destination: A Synthesized Process of Digital Transformation. In Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies Article 1604 Association for Information Systems. AIS Electronic Library (AISeL). https://aisel.aisnet.org/icis2023/diginnoventren/diginnoventren/18

Sciuk, Christian ; Engert, Simon ; Gierlich-Joas, Maren et al. / A Journey, not a Destination : A Synthesized Process of Digital Transformation. Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2023. (Proceedings of the International Conference on Information Systems).

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abstract = "Digital transformation (DT) continues to shake up firms and societies at large. Despite a growing number of studies covering a wide array of aspects of DT{\textquoteright}s content, evidence of how DT unfolds in firms remains fragmented. Thus far, the literature has provided punctual insights into firms{\textquoteright} DT processes through single and multiple case studies. However, we lack a holistic understanding of the DT process. Adopting a qualitative meta-synthesis, we analyze 64 cases to inductively develop a DT process model depicting six phases (i.e., initiating, preparing, mobilizing, implementing, disseminating, and iterating). The process evolves on two levels—one rather sequential and one non-linear. We contribute to literature by introducing a synthesized process model tailored to DT{\textquoteright}s complex nature. Besides, our model provides practitioners with a frame for assessing the progress of their DT journey and outlining a roadmap for their digital endeavor.",

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Sciuk, C, Engert, S, Gierlich-Joas, M, Wagner, T & Hess, T 2023, A Journey, not a Destination: A Synthesized Process of Digital Transformation. in Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies., 1604, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, The 44rd International Conference on Information Systems, Hyderabad, India, 10/12/2023. <https://aisel.aisnet.org/icis2023/diginnoventren/diginnoventren/18>

A Journey, not a Destination: A Synthesized Process of Digital Transformation. / Sciuk, Christian; Engert, Simon; Gierlich-Joas, Maren et al.
Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2023. 1604 (Proceedings of the International Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Sciuk C, Engert S, Gierlich-Joas M, Wagner T, Hess T. A Journey, not a Destination: A Synthesized Process of Digital Transformation. In Proceedings of the 44th International Conference on Information Systems (ICIS 2023): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2023. 1604. (Proceedings of the International Conference on Information Systems).