A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in
    studying how human work analysis and interaction design in concrete cases are related and connected.
    This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in
    studying how human work analysis and interaction design in concrete cases are related and connected.
    LanguageEnglish
    JournalInternational Journal of Public Information Systems
    Volume2011
    Issue number3
    Pages105-113
    ISSN1653-4360
    StatePublished - 2011

    Keywords

      Cite this

      @article{7f39af38df1c4b9c8789b0389a3fef41,
      title = "A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems",
      abstract = "This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in studying how human work analysis and interaction design in concrete cases are related and connected.",
      keywords = "Human Work Interaction Design, authentication systems , User Experience, Usability",
      author = "Torkil Clemmensen",
      year = "2011",
      language = "English",
      volume = "2011",
      pages = "105--113",
      journal = "International Journal of Public Information Systems",
      issn = "1653-4360",
      publisher = "Mid Sweden University",
      number = "3",

      }

      A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems. / Clemmensen, Torkil.

      In: International Journal of Public Information Systems, Vol. 2011, No. 3, 2011, p. 105-113.

      Research output: Contribution to journalJournal articleResearchpeer-review

      TY - JOUR

      T1 - A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems

      AU - Clemmensen,Torkil

      PY - 2011

      Y1 - 2011

      N2 - This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in studying how human work analysis and interaction design in concrete cases are related and connected.

      AB - This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in studying how human work analysis and interaction design in concrete cases are related and connected.

      KW - Human Work Interaction Design

      KW - authentication systems

      KW - User Experience

      KW - Usability

      M3 - Journal article

      VL - 2011

      SP - 105

      EP - 113

      JO - International Journal of Public Information Systems

      T2 - International Journal of Public Information Systems

      JF - International Journal of Public Information Systems

      SN - 1653-4360

      IS - 3

      ER -