A Human Work Interaction Design (HWID) Case Study in E-Government and Public Information Systems

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    This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in studying how human work analysis and interaction design in concrete cases are related and connected.
    Original languageEnglish
    JournalInternational Journal of Public Information Systems
    Issue number3
    Pages (from-to)105-113
    Number of pages9
    Publication statusPublished - 2011

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