A Friend in Need: Emergency Responders' Social Media Use and the Effects on Response Practices

Edgar Maldonado; Annemijn Van Gorp; Nicolai Pogrebnyakov

A Friend in Need: Emergency Responders' Social Media Use and the Effects on Response Practices

Edgar Maldonado, Annemijn Van Gorp, Nicolai Pogrebnyakov

Research output: Contribution to conference › Paper › Research › peer-review

Abstract

The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.

Original language	English
Publication date	2014
Number of pages	10
Publication status	Published - 2014
Event	The 25th European Regional Conference of the International Telecommunications Society (ITS) - Royal Flemish Academy of Belgium (KVAB), Brussels, Belgium Duration: 22 Jun 2014 → 25 Jun 2014 Conference number: 25 http://www.itseurope.org/2014/index.html

Conference

Conference	The 25th European Regional Conference of the International Telecommunications Society (ITS)
Number	25
Location	Royal Flemish Academy of Belgium (KVAB)
Country/Territory	Belgium
City	Brussels
Period	22/06/2014 → 25/06/2014
Internet address	http://www.itseurope.org/2014/index.html

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http://www.econstor.eu/handle/10419/101417

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Cite this

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title = "A Friend in Need: Emergency Responders' Social Media Use and the Effects on Response Practices",

abstract = "The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.",

keywords = "Social media, Emergency response, Organizational IT adoption",

author = "Edgar Maldonado and {Van Gorp}, Annemijn and Nicolai Pogrebnyakov",

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note = "The 25th European Regional Conference of the International Telecommunications Society (ITS) ; Conference date: 22-06-2014 Through 25-06-2014",

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A Friend in Need: Emergency Responders' Social Media Use and the Effects on Response Practices. / Maldonado, Edgar; Van Gorp, Annemijn; Pogrebnyakov, Nicolai.
2014. Paper presented at The 25th European Regional Conference of the International Telecommunications Society (ITS), Brussels, Belgium.

Research output: Contribution to conference › Paper › Research › peer-review

TY - CONF

T1 - A Friend in Need

T2 - The 25th European Regional Conference of the International Telecommunications Society (ITS)

AU - Maldonado, Edgar

AU - Van Gorp, Annemijn

AU - Pogrebnyakov, Nicolai

N1 - Conference code: 25

PY - 2014

Y1 - 2014

N2 - The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.

AB - The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.

KW - Social media

KW - Emergency response

KW - Organizational IT adoption

M3 - Paper

Y2 - 22 June 2014 through 25 June 2014

ER -