A Friend in Need: Emergency Responders' Social Media Use and the Effects on Response Practices

Edgar Maldonado, Annemijn Van Gorp, Nicolai Pogrebnyakov

    Research output: Contribution to conferencePaperResearchpeer-review

    Abstract

    The popularity and ubiquity of social media (SM) have permeated private and public institutions. These last ones, and in particular those governmental agencies that deal with emergencies, have begun using social media in their operations. The impact of SM as a tool within emergency relief organizations and their external activities is still under research. Using qualitative and quantitative data this study aims to identify the various ways in which emergency responders use social media. The study also analyzes for which purposes emergency responders use SM and the impact this has on the organization.
    Original languageEnglish
    Publication date2014
    Number of pages10
    Publication statusPublished - 2014
    EventThe 25th European Regional Conference of the International Telecommunications Society (ITS) - Royal Flemish Academy of Belgium (KVAB), Brussels, Belgium
    Duration: 22 Jun 201425 Jun 2014
    Conference number: 25
    http://www.itseurope.org/2014/index.html

    Conference

    ConferenceThe 25th European Regional Conference of the International Telecommunications Society (ITS)
    Number25
    LocationRoyal Flemish Academy of Belgium (KVAB)
    CountryBelgium
    CityBrussels
    Period22/06/201425/06/2014
    Internet address

    Cite this

    Maldonado, E., Van Gorp, A., & Pogrebnyakov, N. (2014). A Friend in Need: Emergency Responders' Social Media Use and the Effects on Response Practices. Paper presented at The 25th European Regional Conference of the International Telecommunications Society (ITS), Brussels, Belgium. http://www.econstor.eu/handle/10419/101417