A Configuration Approach to Multi-Sided Platforms in Healthcare: An ALS Platform Case

Daniel Fürstenau, Carolin Auschra, Stefan Klein

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Amyotrophic Lateral Sclerosis (ALS) is a severe neurological disease; as a result, patient care requires a complex network of specialists and equipment providers. Despite best intentions , the organizational and regulatory structures in Germany have not been geared towards efficient and effective coordination of care for patients and their caregivers. This situation calls for innovation of care procurement and provision. APST is a multi-sided, patient-centric platform, addressing the coordination of ALS care by combining case management and platform-based service/equipment exchanges. Over time two feedback cycles, quality of platform service and of care, as well as two research cycles, evidence-based care and medical research, have been established and the platform has become an infrastructure for ALS care, exemplifying social entrepreneurship for digital innovation in patient care. We use an interorganizational configuration lens (Lyytinen and Dams-gaard 2011) to reconstruct how the organizing logic shaped four components of APST (case management, transaction, information, and research platform).
Original languageEnglish
Title of host publicationProceedings of the 41st International Conference on Information Systems (ICIS)
EditorsJoey George, Souren Paul, Rahul De', Elena Karahanna, Suprateek Sarker, Gal Oestreicher-Singer
Number of pages17
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2020
Article number2390
Publication statusPublished - 2020
EventThe 41st International Conference on Information Systems: ICIS 2020: ICIS 2020 – Making Digital Inclusive: Blending the Local and the Global - Virtual
Duration: 13 Dec 202016 Dec 2020
Conference number: 41


ConferenceThe 41st International Conference on Information Systems: ICIS 2020
Internet address
SeriesProceedings of the International Conference on Information Systems


  • Multi-sided platform
  • Configuration analysis
  • ALS
  • Care innovation
  • Interprofessional collaboration
  • Social entrepreneurship

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