A Comparison of What is Part of a Usability Testing in Three Countries

    Research output: Working paperResearch

    6 Downloads (Pure)

    Abstract

    The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods.
    Original languageEnglish
    Place of PublicationFrederiksberg
    PublisherDepartment of Informatics INF, Copenhagen Business School
    Number of pages17
    Publication statusPublished - 2009
    SeriesWorking Paper / Institut for Informatik. Handelshøjskolen i København
    Number04-2009
    ISSN1399-1779

    Keywords

    • Usability test
    • Cultural usability
    • Ethnographic interviewing

    Cite this

    Clemmensen, T. (2009). A Comparison of What is Part of a Usability Testing in Three Countries. Frederiksberg: Department of Informatics INF, Copenhagen Business School. Working Paper / Institut for Informatik. Handelshøjskolen i København, No. 04-2009
    Clemmensen, Torkil. / A Comparison of What is Part of a Usability Testing in Three Countries. Frederiksberg : Department of Informatics INF, Copenhagen Business School, 2009. (Working Paper / Institut for Informatik. Handelshøjskolen i København; No. 04-2009).
    @techreport{0b68d6b0da8111de95d6000ea68e967b,
    title = "A Comparison of What is Part of a Usability Testing in Three Countries",
    abstract = "The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods.",
    keywords = "Usability test, Cultural usability, Ethnographic interviewing, Usability test, Cultural usability, Ethnographic interviewing",
    author = "Torkil Clemmensen",
    year = "2009",
    language = "English",
    series = "Working Paper / Institut for Informatik. Handelsh{\o}jskolen i K{\o}benhavn",
    publisher = "Department of Informatics INF, Copenhagen Business School",
    number = "04-2009",
    address = "Denmark",
    type = "WorkingPaper",
    institution = "Department of Informatics INF, Copenhagen Business School",

    }

    Clemmensen, T 2009 'A Comparison of What is Part of a Usability Testing in Three Countries' Department of Informatics INF, Copenhagen Business School, Frederiksberg.

    A Comparison of What is Part of a Usability Testing in Three Countries. / Clemmensen, Torkil.

    Frederiksberg : Department of Informatics INF, Copenhagen Business School, 2009.

    Research output: Working paperResearch

    TY - UNPB

    T1 - A Comparison of What is Part of a Usability Testing in Three Countries

    AU - Clemmensen, Torkil

    PY - 2009

    Y1 - 2009

    N2 - The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods.

    AB - The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods.

    KW - Usability test

    KW - Cultural usability

    KW - Ethnographic interviewing

    KW - Usability test

    KW - Cultural usability

    KW - Ethnographic interviewing

    M3 - Working paper

    T3 - Working Paper / Institut for Informatik. Handelshøjskolen i København

    BT - A Comparison of What is Part of a Usability Testing in Three Countries

    PB - Department of Informatics INF, Copenhagen Business School

    CY - Frederiksberg

    ER -

    Clemmensen T. A Comparison of What is Part of a Usability Testing in Three Countries. Frederiksberg: Department of Informatics INF, Copenhagen Business School. 2009.