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Research Output 2012 2019

  • 17 Journal article

The Effect of Compensation Size on Recovery Satisfaction after Group Service Failures: The Role of Group Versus Individual Service Recovery

Albrecht, A. K., Schäfers, T., Walsh, G. & Beatty, S. E. Feb 2019 In : Journal of Service Research. 22, 1, p. 60-74 15 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Access-based Services for the Base of the Pyramid

Schäfers, T., Moser, R. & Narayanamurthy, G. 22 Apr 2018 In : Journal of Service Research. 17 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
File

From Goods to Services Consumption: A Social Network Analysis on Sharing Economy and Servitization Research

Fritze, M. P., Urmetze, F., Khan, G. F., Sarstedt, M., Neely, A. & Schäfers, T. 2018 In : SMR - Journal of Service Management Research. 2, 3, p. 3-16

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access

Compulsive Buying in Online Daily Deal Settings: An Investigation of Motivations and Contextual Elements

Kukar-Kinney, M., Scheinbaum, A. C. & Schaefers, T. 2016 In : Journal of Business Research. 69, 2, p. 691-699

Research output: Contribution to journalJournal articleResearchpeer-review

Contagious Effects of Customer Misbehavior in Access-based Services

Schaefers, T., Wittkowski, K., Benoit (née Moeller), S. & Ferraro, R. 2016 In : Journal of Service Research. 19, 1, p. 3-21

Research output: Contribution to journalJournal articleResearchpeer-review