Lars Grønholdt

    • Denmark

    19992019
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    Research Output 1999 2019

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    Journal article
    2019

    Digital Customer Experience: An Emerging Theme in Customer Service Excellence

    Grønholdt, L., 2019, In : Nyhedsbrevet om Forbrugeradfærd. 31, p. 2-10 9 p.

    Research output: Contribution to journalJournal articleResearch

    Open Access

    Linking Employee, Customer, and Business Results: A Study in the Hotel Industry

    Grønholdt, L. & Martensen, A., 2019, In : Total Quality Management & Business Excellence. 30, Supplement 1, p. 74–82 9 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    2016
    1322 Downloads (Pure)

    The Effect of Word-Of-Mouth on Consumer Emotions and Choice: Findings From a Service Industry

    Martensen, A. & Grønholdt, L., 2016, In : International Journal of Quality and Service Sciences. 8, 3, p. 298-314

    Research output: Contribution to journalJournal articleResearchpeer-review

    Open Access
    File
    2015

    Customer Experience Management and Business Performance

    Grønholdt, L., Martensen, A. D., Jørgensen, S. & Jensen, P., 2015, In : International Journal of Quality and Service Sciences. 7, 1, p. 90-106 17 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    The Role of Social Ties in Word-of-Mouth Effectiveness: A Segmentation Approach

    Martensen, A. D. & Grønholdt, L., 2015, In : Innovative Marketing. 11, 1, p. 7-16

    Research output: Contribution to journalJournal articleResearchpeer-review

    2010

    Measuring and Managing Brand Equity: A Study with Focus on Product and Service Quality in Banking

    Martensen, A. & Grønholdt, L., 2010, In : International Journal of Quality and Service Sciences. 2, 3, p. 300-316 316 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    2009

    Management Practices Driving Sustained Business Success

    Grønholdt, L. & Martensen, A., 2009, In : Measuring Business Excellence. 13, 1, p. 47-55

    Research output: Contribution to journalJournal articleResearchpeer-review

    Quality in Higher Education: Linking Graduates' Competencies and Employers' Needs

    Martensen, A. & Grønholdt, L., 2009, In : International Journal of Quality and Service Sciences. 1, 1, p. 67-77

    Research output: Contribution to journalJournal articleResearchpeer-review

    2008

    Children's influence on family decision making

    Martensen, A. & Grønholdt, L., 2008, In : Innovative Marketing. 4, 4, p. 36-44

    Research output: Contribution to journalJournal articleResearchpeer-review

    How Events Work: Understanding Consumer Responses to Event Marketing

    Martensen, A. & Grønholdt, L., 2008, In : Innovative Marketing. 4, 4, p. 45-57

    Research output: Contribution to journalJournal articleResearchpeer-review

    2007

    Application of a model for the effectiveness of event marketing

    Martensen, A., Bendtsen, L., Grønholdt, L. & Juul Jensen, M., 2007, In : Journal of Advertising Research. 47, 3, p. 283-301 19 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Measuring and Diagnosing Innovation Excellence - Simple Contra Advanced Approaches: A Danish Study

    Martensen, A., Dahlgaard, J. J., Park-Dahlgaard, S. M. & Grønholdt, L., 2007, In : Measuring Business Excellence. 11, 4, p. 51-65

    Research output: Contribution to journalJournal articleResearchpeer-review

    2006

    Business Classic

    Martensen, A. & Grønholdt, L., 2006, In : Berlingske Nyhedsmagasin. 30

    Research output: Contribution to journalJournal articleCommunication

    Internal marketing: A study of employee loyalty, its determinants and consequences

    Martensen, A. & Grønholdt, L., 2006, In : Innovative Marketing. 2, 4, p. 92-116

    Research output: Contribution to journalJournal articleResearchpeer-review

    Key Marketing Performance Measures

    Grønholdt, L. & Martensen, A., 2006, In : Marketing Review. 6, 3, p. 243-252

    Research output: Contribution to journalJournal articleResearchpeer-review

    2005

    Analysing customer satisfaction data: A comparison of regression and artificial neural networks

    Grønholdt, L. & Martensen, A., 2005, In : International Journal of Market Research. 47, 2, p. 121-130 9 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Marketing Redefined: Changes and Callenges

    Grønholdt, L. & Martensen, A., 2005, In : Marketing Review. 5, 2, p. 101-109 8 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Return on Leadership

    Martensen, A. & Grønholdt, L., 2005, In : The Asian Journal on Quality. 6, 3, p. 19-37

    Research output: Contribution to journalJournal articleResearch

    Sådan aflejres god ledelse på bundlinjen

    Martensen, A. & Grønholdt, L., 2005, In : Boersen.

    Research output: Contribution to journalJournal articleCommunication

    2004

    Building Brand Equity: A Customer-Based Modelling Approach

    Martensen, A. & Grønholdt, L., 2004, In : Journal of Management Systems. XVI, 3, p. 37-51 14 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Understanding and Modelling Brand Equity

    Martensen, A. & Grønholdt, L., 2004, In : The Asian Journal on Quality. 4, 2, p. 73-100 28 p.

    Research output: Contribution to journalJournal articleResearch

    Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System

    Martensen, A. & Grønholdt, L., 2003, In : Journal of Academic Librarianship. 29, 3, p. 140-147 8 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Kunden i centrum anno 2003

    Grønholdt, L. & Lund, K., 2003, In : Markedsfoering. 18

    Research output: Contribution to journalJournal articleCommunication

    Modelling Drivers of Excellent Environmental Management

    Neergaard, P., Grønholdt, L. & Martensen, A., 2003, In : Euro Asia Journal of Management. 13/1, 25, p. 75-85 10 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    2002

    Det femte P træger sig på - Interview med Anne Martensen og Lars Grønholdt

    Martensen, A. & Grønholdt, L., 2002, In : Markedsfoering. 9

    Research output: Contribution to journalJournal articleCommunication

    Employee´s loyalty: Client´s loyalty. company´s profitability

    Grønholdt, L. & Martensen, A., 2002, In : Personal Mix. 6(7), p. 47-50 4 p.

    Research output: Contribution to journalJournal articleResearch

    Glade medarbejdere = bedre bundlinje - interview med Lars Grønholdt og Anne Martensen

    Grønholdt, L. & Martensen, A., 2002, In : Hotel Restaurant og Turisme. 2

    Research output: Contribution to journalJournal articleCommunication

    Modelling purchases as a function of advertising and promotion

    Hansen, F., Hansen, L. Y. & Grønholdt, L., 2002, In : International Journal of Advertising. 21, 1, p. 115-135 21 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    2001

    Hvor stor er kunderelationens loyalitetsopbyggende effekt?

    Grønholdt, L. & Martensen, A., 2001, In : Facts om afsætningsøkonomisk forskning. 15, p. 6-8 3 p.

    Research output: Contribution to journalJournal articleResearch

    Ny viden viser vejen til bundlinjen - interview med Lars Grønholdt og Anne Martensen

    Grønholdt, L. & Martensen, A., 2001, In : Boersen. 106, 243

    Research output: Contribution to journalJournal articleCommunication

    Using employee satisfaction measurement to improve people management: an adaption of Kano´s quality types

    Martensen, A. & Grønholdt, L., 2001, In : TQM Journal - Total Quality Management. 12, 7&8, p. 949-957 9 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    2000

    Customer satisfaction measurement at Post Denmark: results of application of the European Customer Satisfaction Index methodology

    Kristensen, K., Martensen, A. & Grønholdt, L., 2000, In : Total Quality Management & Business Excellence. 11, 7, p. 1007-1015 9 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    Measuring customer satisfaction: a key dimension of business performance

    Kristensen, K., Martensen, A. & Grønholdt, L., 2000, In : International Journal of Business Performance Management. 2, 1,2,3, p. 157-170 14 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    The Drivers of Customer Satisfaction and Loyalty: Cross-industry Findings from Denmark

    Martensen, A., Grønholdt, L. & Kristensen, K., 2000, In : Total Quality Management & Business Excellence. 11, 4-6, p. 544-553 10 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences

    Grønholdt, L., Martensen, A. & Kristensen, K., 2000, In : Total Quality Management & Business Excellence. 11, 4-6, p. 509-514 6 p.

    Research output: Contribution to journalJournal articleResearchpeer-review

    1999

    Customer value = shareholder value

    Grønholdt, L., Kristensen, K. & Martensen, A., 1999, In : Ledelse i Dag. 9, 2 (nr. 34), p. 160-165 6 p.

    Research output: Contribution to journalJournal articleResearch

    Measuring the Impact of Buying Behaviour on Customer Satisfaction

    Kristensen, K., Martensen, A. & Grønholdt, L., 1999, In : Total Quality Management & Business Excellence. 10, 4/5, p. 602-614

    Research output: Contribution to journalJournal articleResearchpeer-review