Lars Grønholdt

    • Denmark

    19992019
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    Research Output 1999 2019

    Digital Customer Experience: An Emerging Theme in Customer Service Excellence

    Grønholdt, L., 2019, In : Nyhedsbrevet om Forbrugeradfærd. 31, p. 2-10 9 p.

    Research output: Contribution to journalJournal articleResearch

    Open Access

    DXindex18. Digital Customer Experience: Kompetencer, innovation og kundeindsigt er vejen til bedre digitale kundeoplevelser

    Martensen, A., Grønholdt, L., Østergaard Jacobsen, P., Carlsson, M., Ravn, D., Kjær, R. & Jørgensen, S., 2018, Frederiksberg: Copenhagen Business School, CBS. 40 p.

    Research output: Book/ReportReportResearch

    Open Access
    File

    Linking Employee, Customer, and Business Results: A Study in the Hotel Industry

    Grønholdt, L. & Martensen, A., 2018, Proceedings of the 21st QMOD-ICQSS International Conference on Quality and Service Science. Dahlgaard-Park, S. M. & Dahlgaard, J. J. (eds.). Lund: Lund University, 10 p.

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

    Open Access
    File

    Understanding the Interplay Between Consumer Knowledge, Trust and Relationship Satisfaction in Financial Services

    Hansen, T., Grønholdt, L., Josiassen, A. & Martensen, A., 2017. 1 p.

    Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

    1062 Downloads (Pure)

    The Effect of Word-Of-Mouth on Consumer Emotions and Choice: Findings From a Service Industry

    Martensen, A. & Grønholdt, L., 2016, In : International Journal of Quality and Service Sciences. 8, 3, p. 298-314

    Research output: Contribution to journalJournal articleResearchpeer-review

    Open Access
    File

    Press / Media

    Lægeklinik vil klage over region

    Lars Grønholdt

    12/06/2019

    1 media contribution

    Press/Media: Press / Media

    Spørgeskema om lægeklinik hegles ned

    Lars Grønholdt

    12/06/2019

    1 media contribution

    Press/Media: Press / Media

    Virksomheder mister salg på mangelfuld kundepleje

    Lars Grønholdt

    16/12/2009

    1 media contribution

    Press/Media: Press / Media

    Danske ledere er ikke gode nok

    Lars Grønholdt

    01/05/2008

    1 media contribution

    Press/Media: Press / Media

    Medarbejdertilfredshed er en god investering

    Lars Grønholdt

    15/03/2008

    1 media contribution

    Press/Media: Press / Media