19992020
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Network Recent external collaboration on country level. Dive into details by clicking on the dots.

Projects 2016 2020

Research Output 1999 2019

Digital Customer Experience: An Emerging Theme in Customer Service Excellence

Grønholdt, L. 2019 In : Nyhedsbrevet om Forbrugeradfærd. 31, p. 2-10 9 p.

Research output: Contribution to journalJournal articleResearch

Open Access
Open Access

Linking Employee, Customer, and Business Results: A Study in the Hotel Industry

Grønholdt, L. & Martensen, A. 2018 Proceedings of the 21st QMOD-ICQSS International Conference on Quality and Service Science. Dahlgaard-Park, S. M. & Dahlgaard, J. J. (eds.). Lund: Lund University, 10 p.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Open Access

Understanding the Interplay Between Consumer Knowledge, Trust and Relationship Satisfaction in Financial Services

Hansen, T., Grønholdt, L., Josiassen, A. & Martensen, A. 2017 1 p.

Research output: Contribution to conferenceConference abstract for conferenceResearchpeer-review

The Effect of Word-Of-Mouth on Consumer Emotions and Choice: Findings From a Service Industry

Martensen, A. & Grønholdt, L. 2016 In : International Journal of Quality and Service Sciences. 8, 3, p. 298-314

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
File

Press / Media

Spørgeskema om lægeklinik hegles ned

Lars Grønholdt

12/06/2019

1 media contribution

Press/Media: Press / Media

Lægeklinik vil klage over region

Lars Grønholdt

12/06/2019

1 media contribution

Press/Media: Press / Media

Virksomheder mister salg på mangelfuld kundepleje

Lars Grønholdt

16/12/2009

1 media contribution

Press/Media: Press / Media

Danske ledere er ikke gode nok

Lars Grønholdt

01/05/2008

1 media contribution

Press/Media: Press / Media

Medarbejdertilfredshed er en god investering

Lars Grønholdt

15/03/2008

1 media contribution

Press/Media: Press / Media