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Research Output 2001 2019

Article in proceedings

Understanding E-Service Failures: Formation, Impact and Recovery

Tan, C-W., Benbasat, I. & Cenfetelli, R., 2011, SIGHCI 2011 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 5

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Understanding Members’ Attachment to Social Networking Sites: An Empirical Investigation of Three Theories

Lim, E. T. K., Cyr, D. & Tan, C-W., 2014, Proceedings of the 47th Annual Hawaii International Conference on System Sciences, HICSS-47. Sprague, Jr., R. H. (ed.). Los Alamitos, CA: IEEE, p. 614-623 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Open Access

Understanding Mobile Social Media Usage: Uses and Gratification Expectancy Model

Gan, C. & Tan, C-W., 2017, PACIS 2017 Proceedings. Alinda, R., Ling, P. S., Bahri, S., Finnegan, P. & Sia, C. L. (eds.). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 12 p. 212

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Open Access

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Tan, C-W., Benbasat, I. & Cenfetelli, R., 2010, Proceedings of the 18th European Conference on Information Systems (ECIS '10). Alexander, P. M., Turpin, M. & van Deventer, J. P. (eds.). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 12 p.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation

Benbasat, I., Cenfetelli, R. & Tan, C-W., 2007, ICIS 2007 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 39

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Understanding the Impact of Online Social Networks on Disruptive Innovation

M. Cizel, A., Boonstra, A., Langley, D. & Tan, C-W., Jun 2013, ECIS 2013 Proceedings. Brinkkemper, S. (ed.). Utrecht: Utrecht University, 8 p.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Understanding the Temporal Relationship between Justice and Team Goal Commitment in Virtual Project Teams

Lim, E. T. K. & Tan, C-W., 15 Jul 2012, Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS 2012). Pan, S. L. & Cao, T. H. (eds.). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 17 p.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Unraveling the Effects of Google Search on Volatility of Cryptocurrencies

Cai, Z., Liu, A. F., Lim, E. T. K., Tan, C-W. & Zheng, Z., 2018, Proceedings of the 39th International Conference on Information Systems (ICIS). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 9 p. (Proceedings of the International Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Open Access

Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones

Qin, X., Tan, C-W. & Clemmensen, T., 2019, Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018. Barricelli, B. R., Roto, V., Clemmensen, T., Campos, P., Lopes, A., Gonçalves, F. & Abdelnour-Nocera, J. (eds.). Cham: Springer, p. 69-84 16 p. (IFIP Advances in Information and Communication Technology, Vol. 544).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Untangling Utilitarian and Hedonic Consumption Behaviors in Online Shopping

Lim, E. T. K., Tan, C-W. & Cyr, D., 15 Jul 2012, Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS 2012). Pan, S. L. & Cao, T. H. (eds.). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 16 p.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Value Creation in Cryptocurrency Networks: Towards a Taxonomy of Digital Business Models for Bitcoin Companies

Kazan, E., Tan, C-W. & Lim, E. T. K., 2015, PACIS 2015 Proceedings. Kankanhalli, A., Burton Jones, A. & Thompson, T. (eds.). Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 15 p. 34

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Open Access
Book

Developing Systems Using J2EE

Poo, D. C. C., Goh, J. M. & Tan, C-W., 2004, Singapore: Prentice-Hall. 111 p.

Research output: Book/ReportBook

Fundamentals of Information Systems

Ng, B. Y., Ramas, K. S., Tan, C-W. & Woon, I. M. Y., 2005, 2. ed. Singapore: McGraw-Hill. 95 p.

Research output: Book/ReportBook

Book chapter

E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management

Tan, C-W., Lim, E. T. K. & Pan, S-L., 2006, Advanced Topics in Global Information Management . Hunter, M. G. & Tan, F. B. (eds.). Hershey : Idea Group Publishing, Vol. 5. p. 353-380

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Enterprise System as an Orchestrator for Dynamic Capability Development: A Case Study of the IRAS and TechCo

Tan, C-W., Lim, E. T. K., Pan, S-L. & Chan, C. M. L., 2004, Information Systems Research: Relevant Theory and Informed Practice, IFIP TC8/WG8.2 20th year retrospective. Kaplan, B. M., Truex, D., Wastell, D., Wood-Harper, T. & Degross, J. (eds.). Boston: Kluwer Academic Publishers, p. 515-534 (The International Federation for Information Processing. IFIP; No. 143).

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Inland Revene Authority of Singapore (IRAS): A Case Study of the E-Filing System

Tan, C-W., 2004, Managing Strategic Enterprise Systems and E-Government Initiatives in Asia: A Case Book. Pan, S-L. (ed.). Singapore: World Scientific, p. 139-160 (Series on Innovation and Knowledge Management, Vol. 1).

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Supporting Innovation while Trimming Cost through Persistent Management: JP/Politikens Hus

Tan, C-W., 2016, Cases on IT Leadership: CIO Challenges for Innovation and Keeping the Lights on. Bjørn-Andersen, N. (ed.). Frederiksberg: Samfundslitteratur, p. 65-75

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

Editorial

Omnichannel Business Research: Opportunities and Challenges

Chen, Y., Cheung, C. M. K. & Tan, C-W., May 2018, In : Decision Support Systems. 109, p. 1-4 4 p.

Research output: Contribution to journalEditorialResearchpeer-review

Special Issue: Artificial Intelligence and Management Analytics

Haenlein, M., Kaplan, A., Tan, C-W. & Zhang, P., 2018, In : Journal of Management Analytics. 5, 4, p. 371–372 2 p.

Research output: Contribution to journalEditorialResearch

Special Issue on Embracing the Internet of Things to Drive Data-driven Decisions

Tan, C-W., Jiang, W. & Gu, B., 2017, In : Journal of Management Analytics. 4, 1, p. 1-2

Research output: Contribution to journalEditorialResearchpeer-review

The Sharing Economy: Promises and Challenges

Xiao, B., Lee, Z. W. Y., Lim, E. T. K. & Tan, C-W., 2019, In : Internet Research. 29, 5, p. 993-995 3 p.

Research output: Contribution to journalEditorialResearch

Journal article

Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey

Lim, E. T. K., Tan, C-W., Cyr, D., L. Pan, S. & Xiao, B., Dec 2012, In : Information Systems Research. 23, 4, p. 1110-1130

Research output: Contribution to journalJournal articleResearchpeer-review

An Exploratory Study of the Formation and Impact of Electronic Service Failures

Tan, C-W., Benbasat, I. & Cenfetelli, R., 2016, In : MIS Quarterly. 40, 1, p. 1-29 29 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Business on Chain: A Comparative Case Study of Five Blockchain-inspired Business Models

Chong, A. Y. L., Lim, E. T. K., Hua, X., Zheng, S. & Tan, C-W., 2019, In : Journal of the Association for Information Systems. 20, 9, p. 1308-1337 30 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Customer Relationship Management (CRM) in E-Government: A Relational Perspective

Pan, S-L., Tan, C-W. & Lim, E. T. K., 2006, In : Decision Support Systems. 42, 1, p. 237-250

Research output: Contribution to journalJournal articleResearchpeer-review

Disentangling Digital Platform Competition: The Case of UK Mobile Payment Platforms

Kazan, E., Tan, C-W., Lim, E. T. K., Sørensen, C. & Damsgaard, J., 2018, In : Journal of Management Information Systems. 35, 1, p. 180-219 40 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Disentangling the Factors Driving Users' Continuance Intention towards Social Media: A Configurational Perspective

Li, H., Li, L., Gan, C., Liu, Y., Tan, C-W. & Deng, Z., Aug 2018, In : Computers in Human Behavior. 85, p. 175-182 8 p.

Research output: Contribution to journalJournal articleResearchpeer-review

E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management

Lim, E. T. K., Tan, C-W. & Pan, S-L., 2007, In : International Journal of Electronic Government Research. 3, 2, p. 1-28 1.

Research output: Contribution to journalJournal articleResearchpeer-review

ICT-enabled Refugee Integration: A Research Agenda

AbuJarour, S., Wiesche, M., Andrade, A. D., Fedorowicz, J., Krasnova, H., Olbrich, S., Tan, C-W., Urquhart, C. & Venkatesh, V., 2019, In : Communications of the Association for Information Systems. 44, 1, p. 874–891 18 p., 40.

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
71 Downloads (Pure)

Investigating the Impact of Gender Differences on Alleviating Distrust via Electronic Word-of-Mouth

Liu, A. F., Xiao, B. S., Lim, E. T. K. & Tan, C-W., 2017, In : Industrial Management & Data Systems. 117, 3, p. 620-642 23 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
File

IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality

Tan, C-W. & Benbasat, I., Mar 2013, In : M I S Quarterly. 37, 1, p. 77-109

Research output: Contribution to journalJournal articleResearchpeer-review

IT-Mediated Customer Services in E-Government: A Citizen's Perspective

Tan, C-W. & Benbasat, I., 2009, In : Association for Information Systems. Communications. 24, p. 175-198

Research output: Contribution to journalJournal articleResearchpeer-review

Managing E-Transformation in Public Sector: An E-Government Study of Inland Revenue Authority of Singapore (IRAS)

Tan, C-W. & Pan, S-L., 2003, In : European Journal of Information Systems. 12, 4, p. 269-281

Research output: Contribution to journalJournal articleResearchpeer-review

Managing Knowledge Conflicts in an Inter-Organizational Project: A Case Study of the Infocomm Development Authority of Singapore

Tan, C-W., Pan, S-L., Lim, E. T. K. & Chan, C. M. L., 2005, In : Journal of the American Society for Information Science and Technology. 56, 11, p. 1187-1199

Research output: Contribution to journalJournal articleResearchpeer-review

Managing Stakeholder Interests in E-Government Implementation: Lessons Learnt from a Singapore E-Government Project

Tan, C-W., Pan, S-L. & Lim, E. T. K., 2007, In : International Journal of Electronic Government Research. 3, 1, p. 61-84

Research output: Contribution to journalJournal articleResearchpeer-review

Managing User Acceptance towards Enterprise Resource Planning (ERP) Systems: Understanding the Dissonance Between User Expectations and Managerial Policies

Lim, E. T. K., Pan, S-L. & Tan, C-W., 2005, In : European Journal of Information Systems. 14, 2, p. 135-149

Research output: Contribution to journalJournal articleResearchpeer-review

78 Downloads (Pure)

Resource Complementarity and IT Economies of Scale: Mechanisms and Empirical Evidence

Woudstra, U., Berghout, E., Tan, C-W., van Eekeren, P. & Dedene, G., 2017, In : Information Systems Management. 34, 2, p. 185-199

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
File

Smart Generation System of Personalized Advertising Copy and Its Application to Advertising Practice and Research

Deng, S., Tan, C. W., Wang, W. & Pan, Y., 2019, In : Journal of Advertising. 48, 4, p. 356-365 10 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Stakeholder Interests in E-Government Implementation: Lessons Learnt from a Singapore E-Government Project

Tan, C-W., Pan, S-L. & Lim, E. T. K., 2005, In : Journal of Global Information Management. 13, 1, p. 31-53

Research output: Contribution to journalJournal articleResearchpeer-review

175 Downloads (Pure)

The Art of Appeal in Electronic Commerce: Understanding the Impact of Product and Website Quality on Online Purchases

Liu, A. F., Xiao, B. S., Lim, E. T. K. & Tan, C. W., 2017, In : Internet Research. 27, 4, p. 752-771

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
File

The Roles of Enterprise Systems in an E-Initiative Implementation: A Case Study of PowerCo

Pan, S-L. & Tan, C-W., Jun 2005, In : International Journal of Information Management. 25, 3, p. 241-253

Research output: Contribution to journalJournal articleResearchpeer-review

218 Downloads (Pure)

Towards a Framework of Digital Platform Competition: A Comparative Study of Monopolistic & Federated Mobile Payment Platforms

Kazan, E., Tan, C-W. & Lim, E. T. K., 2016, In : Journal of Theoretical and Applied Electronic Commerce Research. 11, 3, p. 50-64

Research output: Contribution to journalJournal articleResearchpeer-review

Open Access
File

Understanding the Impact of Business Cases on IT Investment Decisions: An Analysis of Municipal E-Government Projects

Berghout, E. & Tan, C-W., Nov 2013, In : Information & Management. 50, 7, p. 489-506 18 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Vendor Satisfaction of E-government Procurement Systems in Developing Countries: An Empirical Research in Indonesia

Seo, D., Tan, C-W. & Warman, G., 2018, In : Information Technology for Development. 24, 3, p. 554-581 28 p.

Research output: Contribution to journalJournal articleResearchpeer-review

Paper

Collaborative Intentions in a Massive Open Online Course (MOOC)

Razmerita, L., Kirchner, K., Hockerts, K. & Tan, C-W., 2018. 40 p.

Research output: Contribution to conferencePaperResearchpeer-review

Comparing E-Government Development Process Frameworks: Towards an Integrated Direction for Future Research.

Tan, C-W. & Benbasat, I., 2006.

Research output: Contribution to conferencePaperResearchpeer-review

Defining Conceptual Modeling Quality: Towards a Coherent Framework of Understanding

Tan, C-W. & Lim, E. T. K., 2008.

Research output: Contribution to conferencePaperResearchpeer-review

5 Downloads (Pure)
Open Access
File

Enterprise Systems Adoption: A Proposed Contingency Perspective

Lim, E. T. K., Ling Pan, S. & Tan, C-W., 2005.

Research output: Contribution to conferencePaperResearchpeer-review

1 Downloads (Pure)

Online Anti-Brand Herds: A Form of Environmental Turbulence

Langley, D. J., Tan, C-W., Worm, D. & van den Broek, T. A., 2015. 39 p.

Research output: Contribution to conferencePaperResearchpeer-review

Open Access
File