Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula

Press/Media: Press / Media

Media contributions

Title	Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula
Media name/outlet	Harvard Business Review, 2015, March (vol. 93, issue 3), pp. 34-35
Country/Territory	United States
Date	01/03/2015
Producer/Author	Scott Berinato
URL	https://hbr.org/2015/03/putting-yourself-in-the-customers-shoes-doesnt-work
Persons	Johannes Hattula