Sociotechnical HCI: Reflections on Topics and Theories

Activity: Talk or presentationLecture and oral contribution


Human-Computer Interaction (HCI) builds on the ideology of empowering the end-users of computers, so that they understand what is happening and can control the outcome (Nielsen, 2005). How does that work for HCI in organisations and societies? While HCI historically has been based on applying cognitive psychology to understand the individual user (Card, Moran, & Newell, 1983), one strong trend in modern and contemporary HCI is to study applications in business, managerial, organisational, and cultural contexts. To design HCI for organisations, the big thing may be to do some kind of HCI design action research that constructs or modifies one or more HCI artefacts within their existing organisational contexts: sketches, prototypes, templates, running systems - anything that changes the interactions that managers and employees do and experience. Hence, the future topics and theory of HCI may indeed be socio-technical.
Period27 Oct 2017
Event titleAnnual Symposium of the BCS Sociotechnical Specialist Group 2017: Rebooting the Role of Sociotechnical Perspectives in a Hyper-connected, Digitised Society
Event typeConference
OrganiserBCS - The Chartered Institute for IT
LocationLondon, United KingdomShow on map
Degree of RecognitionInternational