I n line with industry trends, Copenhagen airport (CPH) is facing an increasing demand and a desire of passengers for a seamless journey. To facilitate a seamless journey and enhance passenger processing, CPH needs additional real-time information from stakeholders. This study aims to explore the possibility of blockchain technology to improve information sharing practices at CPH. Primary data was collected by conducting several interviews, supported with observations and industry documents. The analysis revealed the complex dynamics of relationships in the airport network, the reliance on information technology (IT)legacy systems to share data, and two prominent operational challenges related to passenger processing hindering the delivery of a seamless journey. By supporting dialogue, access, risk-benefit analysis, and transparency(DART), this study proposes that blockchain has a positive effect on valueco-creation. Moreover, this thesis proposes that blockchain as IT exploration can reinforce both IT exploitation and exploration, leading to IT ambidexterity and operational ambidexterity. Furthermore, this study proposes that the current provision of a seamless passenger journey is derived mostly from non-shared resources. Lastly, this thesis proposes that blockchain increases complimentary resource endowments, business process specificity, and enhances governance mechanisms, giving rise to additional value derived from the network. Accordingly, blockchain enhances the provision of a seamless travel journey, increasing the competitive advantage of CPH and supporting the strategic outlook of CPH.
|Uddannelser||Cand.merc.it Business Administration and Information Systems, (Kandidatuddannelse) Afsluttende afhandlingMSc in Business Administration and E-business, (Kandidatuddannelse) Afsluttende afhandling|