The Impact of Working from Home in a Danish Context: A Study of How Danish Companies Have Changed Due to the Large-scale Use of Working from Home

Danny Ka Wing Lau, Srdan Mitrovic & Peter Sønderby

Studenteropgave: Kandidatafhandlinger


During 2020, the world was suffering from COVID-19, forcing many countries’ governments to institute mandatory lockdowns. These lockdowns introduced a unique situation, as many companies were forced to institute large scale use of working from home (WFH). This scale and pace of transitioning to WFH have not been experienced in such a large magnitude and presents an existential challenge to the companies. Currently, the existing literature within the field of WFH focuses on productivity and the social aspects of work, while the topic of how WFH affects the companies’ digital capabilities have been neglected. The thesis seeks to fill this gap, by answering the question “How does general adoption of working from home affect the IT capabilities in danish workplaces, and to what extent did their digital maturity level impact this?” The foundation of this thesis is built around interviews with six Danish companies that have all transitioned to remote work. This study's analysis is divided into two different parts. The first part is an in-depth analysis of the participating companies´ digital maturity level, while the second part seeks to uncover what improvements the companies have experienced to their IT capabilities. The findings present the results and an evaluation of the role of digital maturity in the companies´ transition to WFH. Additionally, the findings present the participants´ view of WFH and how their performance has been impacted. This thesis concludes that all the companies have experienced an increase of their IT-capabilities and their individual digital maturity level does not have a notable impact on the initial transition phase. The impact of IT maturity seems to be more related to the long-term implications of WFH in the individual companies. Additionally, the study’s conclusion provides relevant business implications showing that WFH has a high possibility of being implemented as a regular part of business in the future. Business Administration and Information Systems, (Kandidatuddannelse) Afsluttende afhandling
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