Samskabelse af offentlig værdi gennem samarbejds-drevne innovationsprocesser i styringsnetværk

Anders Kresten Kousgaard

Studenteropgave: Masterafhandlinger


In the summer of 2011 the City Council of the municipality of Haderslev in Southern Denmark established three select committees to propose development initiatives in the policy fields of energy-efficient building and renewal, welfare and voluntary services and increased settlement and marketing of the municipality. The committees are composed of local politicians, leading officers of the administration and external members with special insight into the policy areas on which the committees will work. The committees are granted one year of operation and must report their findings to the Council by the end of 2012. Across City Council partisan lines, the perception of the problems in these three areas is that structural social conditions, declining public resources and increasing demands on services, necessitate the need to rethink the way we develop and implement policy in these areas. Two of the three committees are chosen for investigation and the subject of the thesis is to ex-amine to which extent the two committees can create public value through their collaborative work. Building on a three-part theoretical foundation, the analysis is based on twelve semi-structured qualitative interviews with six members of each of the two committees and my ob-servation of a meeting in each of the committees. The thesis regards the work processes of the committees as collaborative innovation pro-cesses in public governance networks. Building on the seminal works of Koppenjan & Klijn, Moore and Sørensen & Torfing (Koppenjan & Klijn, 2004; Moore, 1995; Sørensen & Torfing, 2007; Sørensen & Torfing, 2011), it is assumed, firstly, that the collaborative processes will be characterized by uncertainty on three dimensions, namely a substantial, a strategic and an in-stitutional dimension. Second, it is assumed that the managing of these uncertainties by the committees will determine the ability of the committees to leverage the knowledge-related diversity present in the committees in an innovative way. Finally, it is assumed that the man-agement of uncertainties and leveraging of diversity can lead to greater public value through the collaborative innovation processes in the committees. The interviews identify three themes that are important determinants in these respects. The first theme is the role of the chairman. The analysis reveals that the handling of the strategic policy game rounds by the chairman of the two public governance networks has significant impact on how the respective governance networks evolve substantially, strategically and in-stitutionally, and thus the extent to which the networks are able to manage uncertainties on the three dimensions. The second theme is the importance and leveraging of diversity and knowledge. Here, the analysis shows that the approach of appointing explicit members to committees set limits on the overall diversity in relation to the policy area, but that the management of uncertainties may affect the degree to which the governance networks are able nonetheless to positively leverage the diversity and knowledge present both in and outside of the networks. The third theme is the creation of public value in a post-modern network society political con-text. The analysis shows that the creation of public value in the network society can no longer be seen only from the inside-out, but must also be considered from a greater outside-in per-spective of interaction between the state, the market and civil society. This leads to the infer-ence that value creation in present day network society is no longer value-free, but is indeed influenced by the political element in policy games in public governance networks. In perspective, the findings of the thesis calls for a revision of the view of the citizen from be-ing a consumer of public services to that of an active co-producer of both public services and public policy innovation, emphasizing more strongly the emerging trend of co-creation in public service innovation and delivery.

UddannelserMaster of Public Governance , (Masteruddannelse) Afsluttende afhandling
Antal sider104