Smartphones i arbejdslivet: Oplevelsen af tilgængelighed og tidspres

Rasmus Adser Larsen & Mathias Adam Munch

Studenteropgave: Kandidatafhandlinger


In this master’s thesis we examine how smartphones have influenced the modern business world. The focus is on how time-pressure and availability is experienced and perceived when you own a smartphone with access to work related e-mails. The research is carried out through a case study at Nestlé with interviews of four employees who all have experience with e-mails through their smartphones. We begin the thesis with a diagnosis of a time famine society, which is presented through the theory of Hartmut Rosa’s social acceleration. We see that possibilities generate imperatives faster than the modern person can keep up with. What we find is two dominating feelings that occur when the smartphone is used: Time pressure and availability. We continue the research on how these feelings are perceived by presenting different theories on the phenomenology of feeling. This is conducted through the works of Thomas Fuchs, Matthew Ratcliffe and Jan Slaby. When analyzing the interviews we find that the smartphone exposes its users to disruptions, which can cause feelings of time-pressure. Furthermore, it challenges the employees’ possibilities of letting go of work-related issues when they are not at work, which causes a demanding attention to stay in sync with the rest of the organization. We reach the conclusion that the smartphone exposes its users for affective time-pressure, generated by the many disruptions that emerge when the smartphone demands our attention. We argue that today’s knowledge worker is experiencing a dominating feeling of being available. Furthermore, we argue that the feeling of being available is so fundamental that it does not depend on whether the smartphone is nearby or not. Thus, the feeling of being available does not go away when you remove or limit the use of the smartphone. The feeling of constant availability generated by smartphones has become so strong that it is addictive and self-limiting to its users.

UddannelserCand.merc.fil Erhvervsøkonomi og Filosofi, (Kandidatuddannelse) Afsluttende afhandling
Antal sider115