Value Co-creation in the Interface Between City Logistics Provider and In-store Processes

Britta Gammelgaard, Christina Bech Godskesen Andersen, Jesper Aastrup

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Abstrakt

This paper develops a framework for understanding how city logistics service co-creates value with users. The users’ perspective in city logistics research is limited, and value added services are rarely emphasized. The framework developed is based on literature on value in business markets, and in-store processes. Two case stores and their use of city logistics demonstrate how value is co-created when changes in delivery patterns and value added services affect especially the use of store employees. Further, we show that there is a barrier to the co-creation of value when services get close to core activities in-store operations.
OriginalsprogEngelsk
TitelProceedings of the Ninth International Conference on City Logistics
RedaktørerEiichi Taniguchi, Russell G. Thompson
Antal sider13
Vol/bind12
Udgivelses stedAmsterdam
ForlagElsevier
Publikationsdato2016
Sider787–799
DOI
StatusUdgivet - 2016
BegivenhedThe 9th International Conference on City Logistics - Tenerife, Canary Islands, Spanien
Varighed: 17 jun. 201519 jun. 2015
Konferencens nummer: 9
http://citylogistics.org/conference/

Konference

KonferenceThe 9th International Conference on City Logistics
Nummer9
LandSpanien
ByTenerife, Canary Islands
Periode17/06/201519/06/2015
Internetadresse
NavnTransportation Research Procedia
Vol/bind12
ISSN2352-1465

Emneord

  • Value co-creation
  • In-store processes
  • value-added logistics
  • UCC

Citationsformater

Gammelgaard, B., Bech Godskesen Andersen, C., & Aastrup, J. (2016). Value Co-creation in the Interface Between City Logistics Provider and In-store Processes. I E. Taniguchi, & R. G. Thompson (red.), Proceedings of the Ninth International Conference on City Logistics (Bind 12, s. 787–799). Elsevier. Transportation Research Procedia , Bind. 12 https://doi.org/10.1016/j.trpro.2016.02.032