@inbook{b6405240ee7311db9160000ea68e967b,
title = "Value and Customer Service Management",
keywords = "Kunderelationer, Kundeservice, Service management, Kundev{\ae}rdi",
author = "Britta Gammelgaard and Flint, {Daniel J.}",
note = "071564",
year = "2007",
language = "English",
isbn = "1412918057",
pages = "51--63",
editor = "Mentzer, {John T.} and Myers, {Matthew B.} and Stank, {Theodore P.}",
booktitle = "Handbook of global supply chain management",
publisher = "SAGE Publications",
address = "United Kingdom",
}