UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia

Dorina Rajanen; Torkil Clemmensen; Netta  Iivari; Yavuz Inal; Kerem Rızvanoğlu; Ashok Sivaji; Amélie Roche

doi:10.1007/978-3-319-68059-0_14

UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia

Dorina Rajanen, Torkil Clemmensen, Netta Iivari, Yavuz Inal, Kerem Rızvanoğlu, Ashok Sivaji, Amélie Roche

Institut for Digitalisering

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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Abstract

This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.

Originalsprog	Engelsk
Titel	Human-Computer Interaction -INTERACT 2017 : Proceedings of the 16th IFIP TC 13 International Conference. Part IV
Redaktører	Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O’Neill, Marco Winckler
Antal sider	22
Udgivelsessted	Cham
Forlag	Springer
Publikationsdato	2017
Sider	218-239
ISBN (Trykt)	9783319680583
ISBN (Elektronisk)	9783319680590
DOI	https://doi.org/10.1007/978-3-319-68059-0_14
Status	Udgivet - 2017
Begivenhed	The 16th IFIP TC13 International Conference on Human–Computer Interaction: INTERACT 2017 - Industrial Design Centre, IIT Bombay, Mumbai, Indien Varighed: 25 sep. 2017 → 29 sep. 2017 Konferencens nummer: 16 https://www.interact2017.org/

Konference

Konference	The 16th IFIP TC13 International Conference on Human–Computer Interaction
Nummer	16
Lokation	Industrial Design Centre, IIT Bombay
Land/Område	Indien
By	Mumbai
Periode	25/09/2017 → 29/09/2017
Internetadresse	https://www.interact2017.org/

Navn	Lecture Notes in Computer Science
Vol/bind	10516
ISSN	0302-9743

Emneord

User experience
Usability
UX professional
Cross-cultural HCI

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Rajanen, D., Clemmensen, T., Iivari, N., Inal, Y., Rızvanoğlu, K., Sivaji, A., & Roche, A. (2017). UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. I R. Bernhaupt, G. Dalvi, A. Joshi, D. K. Balkrishan, J. O’Neill, & M. Winckler (red.), Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV (s. 218-239). Springer. https://doi.org/10.1007/978-3-319-68059-0_14

Rajanen, Dorina ; Clemmensen, Torkil ; Iivari, Netta et al. / UX Professionals’ Definitions of Usability and UX : A Comparison Between Turkey, Finland, Denmark, France and Malaysia. Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. red. / Regina Bernhaupt ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan ; Jacki O’Neill ; Marco Winckler. Cham : Springer, 2017. s. 218-239 (Lecture Notes in Computer Science, Bind 10516).

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abstract = "This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.",

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Rajanen, D, Clemmensen, T, Iivari, N, Inal, Y, Rızvanoğlu, K, Sivaji, A & Roche, A 2017, UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. i R Bernhaupt, G Dalvi, A Joshi, DK Balkrishan, J O’Neill & M Winckler (red), Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. Springer, Cham, Lecture Notes in Computer Science, bind 10516, s. 218-239, The 16th IFIP TC13 International Conference on Human–Computer Interaction, Mumbai, Indien, 25/09/2017. https://doi.org/10.1007/978-3-319-68059-0_14

UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. / Rajanen, Dorina; Clemmensen, Torkil; Iivari, Netta et al.
Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. red. / Regina Bernhaupt; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Jacki O’Neill; Marco Winckler. Cham: Springer, 2017. s. 218-239 (Lecture Notes in Computer Science, Bind 10516).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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AU - Inal, Yavuz

AU - Rızvanoğlu, Kerem

AU - Sivaji, Ashok

AU - Roche, Amélie

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Rajanen D, Clemmensen T, Iivari N, Inal Y, Rızvanoğlu K, Sivaji A et al. UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. I Bernhaupt R, Dalvi G, Joshi A, Balkrishan DK, O’Neill J, Winckler M, red., Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. Cham: Springer. 2017. s. 218-239. (Lecture Notes in Computer Science, Bind 10516). doi: 10.1007/978-3-319-68059-0_14