UX Professionals’ Definitions of Usability and UX

A Comparison Between Turkey, Finland, Denmark, France and Malaysia

Dorina Rajanen, Torkil Clemmensen, Netta Iivari, Yavuz Inal, Kerem Rızvanoğlu, Ashok Sivaji, Amélie Roche

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Resumé

This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.
OriginalsprogEngelsk
TitelHuman-Computer Interaction -INTERACT 2017 : Proceedings of the 16th IFIP TC 13 International Conference. Part IV
RedaktørerRegina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O’Neill, Marco Winckler
Udgivelses stedCham
ForlagSpringer
Publikationsdato2017
Sider218-239
ISBN (Trykt)9783319680583
ISBN (Elektronisk)9783319680590
DOI
StatusUdgivet - 2017
BegivenhedThe 16th IFIP TC13 International Conference on Human–Computer Interaction: INTERACT 2017 - Industrial Design Centre, IIT Bombay, Mumbai, Indien
Varighed: 25 sep. 201729 sep. 2017
Konferencens nummer: 16
https://www.interact2017.org/

Konference

KonferenceThe 16th IFIP TC13 International Conference on Human–Computer Interaction
Nummer16
LokationIndustrial Design Centre, IIT Bombay
LandIndien
ByMumbai
Periode25/09/201729/09/2017
Internetadresse
NavnLecture Notes in Computer Science
Vol/bind10516
ISSN0302-9743

Emneord

  • User experience
  • Usability
  • UX professional
  • Cross-cultural HCI

Citer dette

Rajanen, D., Clemmensen, T., Iivari, N., Inal, Y., Rızvanoğlu, K., Sivaji, A., & Roche, A. (2017). UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. I R. Bernhaupt, G. Dalvi, A. Joshi, D. K. Balkrishan, J. O’Neill, & M. Winckler (red.), Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV (s. 218-239). Cham: Springer. Lecture Notes in Computer Science, Bind. 10516 https://doi.org/10.1007/978-3-319-68059-0_14
Rajanen, Dorina ; Clemmensen, Torkil ; Iivari, Netta ; Inal, Yavuz ; Rızvanoğlu, Kerem ; Sivaji, Ashok ; Roche, Amélie. / UX Professionals’ Definitions of Usability and UX : A Comparison Between Turkey, Finland, Denmark, France and Malaysia. Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. red. / Regina Bernhaupt ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan ; Jacki O’Neill ; Marco Winckler. Cham : Springer, 2017. s. 218-239 (Lecture Notes in Computer Science, Bind 10516).
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Rajanen, D, Clemmensen, T, Iivari, N, Inal, Y, Rızvanoğlu, K, Sivaji, A & Roche, A 2017, UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. i R Bernhaupt, G Dalvi, A Joshi, DK Balkrishan, J O’Neill & M Winckler (red), Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. Springer, Cham, Lecture Notes in Computer Science, bind 10516, s. 218-239, The 16th IFIP TC13 International Conference on Human–Computer Interaction, Mumbai, Indien, 25/09/2017. https://doi.org/10.1007/978-3-319-68059-0_14

UX Professionals’ Definitions of Usability and UX : A Comparison Between Turkey, Finland, Denmark, France and Malaysia. / Rajanen, Dorina; Clemmensen, Torkil; Iivari, Netta ; Inal, Yavuz; Rızvanoğlu, Kerem; Sivaji, Ashok; Roche, Amélie.

Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. red. / Regina Bernhaupt; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Jacki O’Neill; Marco Winckler. Cham : Springer, 2017. s. 218-239 (Lecture Notes in Computer Science, Bind 10516).

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Rajanen D, Clemmensen T, Iivari N, Inal Y, Rızvanoğlu K, Sivaji A et al. UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. I Bernhaupt R, Dalvi G, Joshi A, Balkrishan DK, O’Neill J, Winckler M, red., Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. Cham: Springer. 2017. s. 218-239. (Lecture Notes in Computer Science, Bind 10516). https://doi.org/10.1007/978-3-319-68059-0_14