@article{77251970c02311db9769000ea68e967b,
title = "Using employee satisfaction measurement to improve people management: an adaption of Kano´s quality types",
keywords = "Human resource management, Personaleunders{\o}gelser, Medarbejdertilfredshed",
author = "Anne Martensen and Lars Gr{\o}nholdt",
note = "Opstilling: Tot",
year = "2001",
language = "English",
volume = "12",
pages = "949--957",
journal = "The T Q M Journal",
issn = "1754-2731",
publisher = "Emerald Group Publishing",
number = "7&8",
}