Using Conversational Agents to Support the Adoption of Knowledge Sharing Practices

Claudia Roda, Albert Angehrn, Thierry Nabeth*, Liana Razmerita

*Corresponding author af dette arbejde

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In this paper, we present an agent-based system designed to support the adoption of knowledge sharing practices within communities. The system is based on a conceptual framework that, by modelling the adoption of knowledge management practices as a change process, identifies the pedagogical strategies best suited to support users through the various stages of the adoption process. Learning knowledge management practices is seen as a continuous process, taking place at individual and social level that includes the acquisition of information, as well as the contextual use of the information acquired. The resulting community-based system provides each member of the community with an artificial personal change-management agent capable of guiding users in the acquisition and adoption of new knowledge sharing practices by activating personalised and contextualised intervention.
TidsskriftInteracting with Computers
Udgave nummer1
Sider (fra-til)57-89
Antal sider33
StatusUdgivet - 2003
Udgivet eksterntJa


  • Change management
  • Knowledge management
  • Knowledge sharing
  • Software agents
  • User modelling
  • virtual communities