User Modeling and Attention Support: Towards a Framework of Personalization Techniques

This paper aims to elaborate on the role of user modelling for personalization and enhanced attention support. User modelling is an important element in the management of personal profiles and identity of users, but also a key element for providing adaptive features and personalized interaction. In this paper, we present personalization as the process consisting on the customization, and the adaptation of the interaction along the structure, the content, the modality, the presentation and the level of attention required. The paper surveys personalization techniques and provides concrete examples of personalized interaction. In particular, the paper focuses on the role of user modeling for enhanced, personalized user support within interactive applications. The key contribution of the paper is to propose a framework of personalization techniques and to identify new forms of personalization that aim at taking into account human cognitive capabilities and emotions.