Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan, Izak Benbasat, Ronald Cenfetelli

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

OriginalsprogEngelsk
TitelProceedings of the 18th European Conference on Information Systems (ECIS '10)
RedaktørerP. M. Alexander, Marita Turpin, J. P. van Deventer
Antal sider12
Udgivelses stedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato2010
ISBN (Trykt)9780620471725
StatusUdgivet - 2010
Udgivet eksterntJa
BegivenhedThe 18th European Conference on Information Systems (ECIS) 2010 - Pretoria, Sydafrika
Varighed: 7 jun. 20109 jun. 2010
Konferencens nummer: 18
http://web.up.ac.za/ecis/ECIS2010PR/index.htm

Konference

KonferenceThe 18th European Conference on Information Systems (ECIS) 2010
Nummer18
LandSydafrika
ByPretoria
Periode07/06/201009/06/2010
Internetadresse

Citer dette

Tan, C-W., Benbasat, I., & Cenfetelli, R. (2010). Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. I P. M. Alexander, M. Turpin, & J. P. van Deventer (red.), Proceedings of the 18th European Conference on Information Systems (ECIS '10) Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald. / Understanding the Antecedents and Consequences of E-Government Service Quality : Transactional Frequency as a Moderator of Citizens' Quality Perceptions. Proceedings of the 18th European Conference on Information Systems (ECIS '10). red. / P. M. Alexander ; Marita Turpin ; J. P. van Deventer. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2010.
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Tan, C-W, Benbasat, I & Cenfetelli, R 2010, Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. i PM Alexander, M Turpin & JP van Deventer (red), Proceedings of the 18th European Conference on Information Systems (ECIS '10). Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, The 18th European Conference on Information Systems (ECIS) 2010 , Pretoria, Sydafrika, 07/06/2010.

Understanding the Antecedents and Consequences of E-Government Service Quality : Transactional Frequency as a Moderator of Citizens' Quality Perceptions. / Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald.

Proceedings of the 18th European Conference on Information Systems (ECIS '10). red. / P. M. Alexander; Marita Turpin; J. P. van Deventer. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2010.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

TY - GEN

T1 - Understanding the Antecedents and Consequences of E-Government Service Quality

T2 - Transactional Frequency as a Moderator of Citizens' Quality Perceptions

AU - Tan, Chee-Wee

AU - Benbasat, Izak

AU - Cenfetelli, Ronald

PY - 2010

Y1 - 2010

M3 - Article in proceedings

SN - 9780620471725

BT - Proceedings of the 18th European Conference on Information Systems (ECIS '10)

A2 - Alexander, P. M.

A2 - Turpin, Marita

A2 - van Deventer, J. P.

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

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Tan C-W, Benbasat I, Cenfetelli R. Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. I Alexander PM, Turpin M, van Deventer JP, red., Proceedings of the 18th European Conference on Information Systems (ECIS '10). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2010