Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan; Izak Benbasat; Ronald Cenfetelli

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan, Izak Benbasat, Ronald Cenfetelli

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Originalsprog	Engelsk
Titel	Proceedings of the 18^th European Conference on Information Systems (ECIS '10)
Redaktører	P. M. Alexander, Marita Turpin, J. P. van Deventer
Antal sider	12
Udgivelsessted	Atlanta, GA
Forlag	Association for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato	2010
ISBN (Trykt)	9780620471725
Status	Udgivet - 2010
Udgivet eksternt	Ja
Begivenhed	The 18th European Conference on Information Systems (ECIS) 2010 - Pretoria, Sydafrika Varighed: 7 jun. 2010 → 9 jun. 2010 Konferencens nummer: 18 http://web.up.ac.za/ecis/ECIS2010PR/index.htm

Konference

Konference	The 18th European Conference on Information Systems (ECIS) 2010
Nummer	18
Land/Område	Sydafrika
By	Pretoria
Periode	07/06/2010 → 09/06/2010
Internetadresse	http://web.up.ac.za/ecis/ECIS2010PR/index.htm

Adgang til dokumentet

http://dblp.uni-trier.de/db/conf/ecis/ecis2010.html#TanBC10

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Persistent link

Citationsformater

Tan, C.-W., Benbasat, I., & Cenfetelli, R. (2010). Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. I P. M. Alexander, M. Turpin, & J. P. van Deventer (red.), Proceedings of the 18^th European Conference on Information Systems (ECIS '10) Association for Information Systems. AIS Electronic Library (AISeL). http://dblp.uni-trier.de/db/conf/ecis/ecis2010.html#TanBC10

Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald. / Understanding the Antecedents and Consequences of E-Government Service Quality : Transactional Frequency as a Moderator of Citizens' Quality Perceptions. Proceedings of the 18^th European Conference on Information Systems (ECIS '10). red. / P. M. Alexander ; Marita Turpin ; J. P. van Deventer. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2010.

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title = "Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions",

author = "Chee-Wee Tan and Izak Benbasat and Ronald Cenfetelli",

year = "2010",

language = "English",

isbn = "9780620471725",

editor = "Alexander, {P. M.} and Marita Turpin and {van Deventer}, { J. P.}",

booktitle = "Proceedings of the 18th European Conference on Information Systems (ECIS '10)",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "The 18th European Conference on Information Systems (ECIS) 2010 ; Conference date: 07-06-2010 Through 09-06-2010",

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Tan, C-W, Benbasat, I & Cenfetelli, R 2010, Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. i PM Alexander, M Turpin & JP van Deventer (red), Proceedings of the 18^th European Conference on Information Systems (ECIS '10). Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, The 18th European Conference on Information Systems (ECIS) 2010 , Pretoria, Sydafrika, 07/06/2010. <http://dblp.uni-trier.de/db/conf/ecis/ecis2010.html#TanBC10>

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. / Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald.
Proceedings of the 18^th European Conference on Information Systems (ECIS '10). red. / P. M. Alexander; Marita Turpin; J. P. van Deventer. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2010.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Understanding the Antecedents and Consequences of E-Government Service Quality

T2 - The 18th European Conference on Information Systems (ECIS) 2010

AU - Tan, Chee-Wee

AU - Benbasat, Izak

AU - Cenfetelli, Ronald

N1 - Conference code: 18

PY - 2010

Y1 - 2010

M3 - Article in proceedings

SN - 9780620471725

BT - Proceedings of the 18th European Conference on Information Systems (ECIS '10)

A2 - Alexander, P. M.

A2 - Turpin, Marita

A2 - van Deventer, J. P.

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

Y2 - 7 June 2010 through 9 June 2010

ER -

Tan CW, Benbasat I, Cenfetelli R. Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. I Alexander PM, Turpin M, van Deventer JP, red., Proceedings of the 18^th European Conference on Information Systems (ECIS '10). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2010