Uncertainties as Barriers for Knowledge Sharing with Enterprise Social Media

Matthias Trier, Magdalene Fung, Abigail Hansen

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstrakt

Transferring knowledge has become a key challenge for global organizations and social media offers new opportunities to digitalize and support this process. However, the successful implementation of a social media based knowledge transfer environment is marked by several uncertainties that can become a barrier for the participants’ adoption. There is only limited existing research studying the types of uncertainties that employees perceive and their impact on knowledge transfer via social media. To address this gap, this article presents a qualitative interview-based study of the adoption of the Enterprise Social Media tool Yammer for knowledge sharing in a large global organization. We identify and categorize nine uncertainties that were perceived as barriers by the respondents. The study revealed that the uncertainty types play an important role in affecting employees’ participation and willingness to share. We further derive necessary critical managerial interventions that ensure a successful ESM implementation for knowledge sharing.
OriginalsprogEngelsk
TitelProceedings of the 25th European Conference on Information Systems, ECIS 2017
Antal sider12
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato2017
Sider1619-1630
Artikelnummer104
ISBN (Trykt)9789892076553
ISBN (Elektronisk)9780991556700
StatusUdgivet - 2017
BegivenhedThe 25th European Conference on Information Systems (ECIS) 2017 - Centro Cultural Vila Flor, Guimarães, Portugal
Varighed: 5 jun. 201710 jun. 2017
Konferencens nummer: 25
http://www.ecis2017.eu/

Konference

KonferenceThe 25th European Conference on Information Systems (ECIS) 2017
Nummer25
LokationCentro Cultural Vila Flor
LandPortugal
ByGuimarães
Periode05/06/201710/06/2017
Internetadresse
NavnProceedings of the European Conference on Information Systems
ISSN0000-0034

Emneord

  • Knowledge sharing
  • Enterprise social media
  • Uncertainties
  • Technology adoption
  • Qualitative research

Citationsformater