Two Tales of Technology: Business and IT Managers’ Technological Frames Related to Cloud Computing

Sabine Khalil, Till J. Winkler, Xiao Xiao

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While cloud computing is becoming a mainstream IT sourcing option, especially large companies struggle with the internal governance of cloud and the issue of shadow IT. This study takes a technological frames perspective to contrast the knowledge and expectations that business versus IT stakeholders have regarding cloud IT. Our interview data from 20 business and IT managers display the incongruences between these two groups’ technological frames and how this relates to their governing actions: While business managers emphasize the benefits frames of cloud computing and tend to undermine IT governance, IT managers stress its threat frames and their desire to strengthen the IT governance framework. We discuss how these frame incongruences are related and how they can be resolved. This discussion contributes to the literature a stakeholder-specific view that may help understand the duality of the shadow IT phenomenon. Theoretical and practical implications are discussed.
TitelICIS 2017 Proceedings
Antal sider20
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
StatusUdgivet - 2017
Begivenhed38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017: Transforming Society with Digital Innovation - Coex Convention Center , Seoul, Sydkorea
Varighed: 10 dec. 201713 dec. 2017
Konferencens nummer: 38


Konference38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017
LokationCoex Convention Center
NavnProceedings of the International Conference on Information Systems


  • Cloud computing
  • Business and IT managers
  • Technological frames
  • Shadow IT
  • Interpretive qualitative study