Trust in Client-Vendor Relations: An Empirical Study of Collaboration across National and Organizational Boundaries

    Publikation: Kapitel i bog/rapport/konferenceprocesKonferencebidrag i proceedingsForskningpeer review

    Resumé

    In an ever more globalized world we are faced with the challenges of collaborating across geographical distance. This article examines how trust is established in an offshore outsourcing engagement of IT operations between a leading Danish media company and an Indian IT-service provider. The findings presented in this paper are a subset of a larger ethnographic research project including more than four hundred hours of participant observation and twenty-nine semi-structured interviews. Thus, the article contributes with a empirical investigation of collaboration across national and organizational boundaries within the field of IT offshore outsourcing. The article concludes that trust is primarily established when the teams are meeting face-to-face and in order to establish trust at a distance they are dependent on technology being readily available and on engaging in active trust building, by imitating the way they communicate face-to-face, when collaborating virtually.
    In an ever more globalized world we are faced with the challenges of collaborating across geographical distance. This article examines how trust is established in an offshore outsourcing engagement of IT operations between a leading Danish media company and an Indian IT-service provider. The findings presented in this paper are a subset of a larger ethnographic research project including more than four hundred hours of participant observation and twenty-nine semi-structured interviews. Thus, the article contributes with a empirical investigation of collaboration across national and organizational boundaries within the field of IT offshore outsourcing. The article concludes that trust is primarily established when the teams are meeting face-to-face and in order to establish trust at a distance they are dependent on technology being readily available and on engaging in active trust building, by imitating the way they communicate face-to-face, when collaborating virtually.
    SprogEngelsk
    TitelProceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries : Culture, Distance & Technology
    RedaktørerNaomi Yamashita, Vanessa Evers, Carolyn Rosé, Mary Beth Watson-Manheim
    Udgivelses stedNew York
    ForlagAssociation for Computing Machinery
    Dato2014
    Sider5-14
    ISBN (Trykt)9781450325578
    DOI
    StatusUdgivet - 2014
    BegivenhedThe 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014): Culture, Distance & Technology - Kyoto, Japan
    Varighed: 20 aug. 201422 aug. 2014
    Konferencens nummer: 5
    http://cabs.acm.org/2014/

    Konference

    KonferenceThe 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014)
    Nummer5
    LandJapan
    ByKyoto
    Periode20/08/201422/08/2014
    Internetadresse

    Citer dette

    Tøth, T. (2014). Trust in Client-Vendor Relations: An Empirical Study of Collaboration across National and Organizational Boundaries. I N. Yamashita, V. Evers, C. Rosé, & M. B. Watson-Manheim (red.), Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology (s. 5-14). New York: Association for Computing Machinery. DOI: 10.1145/2631488.2631491
    Tøth, Thomas. / Trust in Client-Vendor Relations : An Empirical Study of Collaboration across National and Organizational Boundaries. Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology. red. / Naomi Yamashita ; Vanessa Evers ; Carolyn Rosé ; Mary Beth Watson-Manheim. New York : Association for Computing Machinery, 2014. s. 5-14
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    abstract = "In an ever more globalized world we are faced with the challenges of collaborating across geographical distance. This article examines how trust is established in an offshore outsourcing engagement of IT operations between a leading Danish media company and an Indian IT-service provider. The findings presented in this paper are a subset of a larger ethnographic research project including more than four hundred hours of participant observation and twenty-nine semi-structured interviews. Thus, the article contributes with a empirical investigation of collaboration across national and organizational boundaries within the field of IT offshore outsourcing. The article concludes that trust is primarily established when the teams are meeting face-to-face and in order to establish trust at a distance they are dependent on technology being readily available and on engaging in active trust building, by imitating the way they communicate face-to-face, when collaborating virtually.",
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    Tøth, T 2014, Trust in Client-Vendor Relations: An Empirical Study of Collaboration across National and Organizational Boundaries. i N Yamashita, V Evers, C Rosé & MB Watson-Manheim (red), Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology. Association for Computing Machinery, New York, s. 5-14, The 5th ACM International Conference on Collaboration Across Boundaries (CABS 2014), Kyoto, Japan, 20/08/2014. DOI: 10.1145/2631488.2631491

    Trust in Client-Vendor Relations : An Empirical Study of Collaboration across National and Organizational Boundaries. / Tøth, Thomas.

    Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology. red. / Naomi Yamashita; Vanessa Evers; Carolyn Rosé; Mary Beth Watson-Manheim. New York : Association for Computing Machinery, 2014. s. 5-14.

    Publikation: Kapitel i bog/rapport/konferenceprocesKonferencebidrag i proceedingsForskningpeer review

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    Tøth T. Trust in Client-Vendor Relations: An Empirical Study of Collaboration across National and Organizational Boundaries. I Yamashita N, Evers V, Rosé C, Watson-Manheim MB, red., Proceeding CABS '14 Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology. New York: Association for Computing Machinery. 2014. s. 5-14. Tilgængelig fra, DOI: 10.1145/2631488.2631491