TY - JOUR
T1 - Trust and Control in Public Sector Reform
T2 - Complementarity and Beyond
AU - Vallentin, Steen
AU - Thygesen, Niels Thyge
PY - 2017
Y1 - 2017
N2 - This paper provides an analysis of trust-based management reform in the Danish public sector from the point of view of the trust–control nexus. Based on a qualitative case study of home care in the municipality of Copenhagen we argue that a complementary view of trust and control is superior to a substitution view when it comes to accounting for public sector reform as structure and process. Also, we propose a widening of the theoretical lens in the form of an emergent view of how trust and control, instead of being beforehand determinable and more or less stable identities, emerge in multiple and singular ways from multiple events in the organisation. Noticing a dearth of research that explicitly addresses trust issues with regard to public sector management and organisation, the paper is a response to the call for more studies of trust as an institutionally embedded phenomenon.
AB - This paper provides an analysis of trust-based management reform in the Danish public sector from the point of view of the trust–control nexus. Based on a qualitative case study of home care in the municipality of Copenhagen we argue that a complementary view of trust and control is superior to a substitution view when it comes to accounting for public sector reform as structure and process. Also, we propose a widening of the theoretical lens in the form of an emergent view of how trust and control, instead of being beforehand determinable and more or less stable identities, emerge in multiple and singular ways from multiple events in the organisation. Noticing a dearth of research that explicitly addresses trust issues with regard to public sector management and organisation, the paper is a response to the call for more studies of trust as an institutionally embedded phenomenon.
KW - Trust
KW - Control
KW - New Public Management
KW - Organisation
KW - Public sector management
KW - New public governance
KW - Trust
KW - Control
KW - New Public Management
KW - Organisation
KW - Public sector management
KW - New public governance
U2 - 10.1080/21515581.2017.1354766
DO - 10.1080/21515581.2017.1354766
M3 - Journal article
SN - 2151-5581
VL - 7
SP - 150
EP - 169
JO - Journal of Trust Research
JF - Journal of Trust Research
IS - 2
ER -