Abstract
ITIL has been proposed and indeed adopted by many as a framework for solving the problem of IT Service Management. It has been available for organizations for more than 10 years and initial adoption has been high. However, consultancy surveys of ITIL adoption, implementation and institutionalization show that there are only few complete and institutionalized ITIL implementations. This paper presents work in progress on a comprehensive ITIL literature review, focussing on critical success factors and benefits documented in scientific literature about ITIL implementation. Based on this, the paper presents a draft framework aiming at assisting organizations during their decisions regarding ITIL adoption, implementation and institutionalization.
| Originalsprog | Engelsk |
|---|---|
| Titel | Proceedings of IRIS 2011 |
| Redaktører | Timo Leino |
| Antal sider | 39 |
| Udgivelsessted | Turku |
| Forlag | Turku Centre for Computer Science |
| Publikationsdato | 2011 |
| Sider | 601-639 |
| ISBN (Elektronisk) | 9789521226489 |
| Status | Udgivet - 2011 |
| Begivenhed | The 34th Information Systems Research Seminar in Scandinavia. IRIS 2011 - Turku, Finland Varighed: 16 aug. 2011 → 19 aug. 2011 Konferencens nummer: 34 |
Konference
| Konference | The 34th Information Systems Research Seminar in Scandinavia. IRIS 2011 |
|---|---|
| Nummer | 34 |
| Land/Område | Finland |
| By | Turku |
| Periode | 16/08/2011 → 19/08/2011 |
| Navn | TUCS Lecture Notes |
|---|---|
| Nummer | 15 |
Emneord
- IT service management
- ITIL
- Best practice adaption
- Best practice implementation
- Best practice institutionalization